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26 November 2001
Human Resource Management for Hospitality Services
By Alistair Goldsmith, Dennis Nickson, Donald Sloan, Roy C. Wood
 Human Resource Management for Hospitality Services gives a comprehensive, yet concise overview of the range of human resource issues in the hospitality industry. Its mix of analysis, case studies, and prescription develops a sound understanding of why human resource management is particularly important in hospitality organizations. The book focuses on standard human resource management subject areas to examine how hospitality organizations can attract, develop and maintain an effective workplace. It also includes a successful fusion of theoretical debates and practical concerns in the industry.
Chpt 1 What is human resource management? Chpt 2 Principles of recruitment and selection Chpt 3 Equal opportunities Chpt 4 Training and development Chpt 5 Welfare Chpt 6 Health and safety Chpt 7 Employee involvement Chpt 8 Performance appraisal and productivity Chpt 9 Rewards, motivation and pay administration Chpt 10 Discipline, grievances and termination Chpt 11 Personnel administration
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