Now, from the front desk to the back nine, you have a unique manual for communicating your high club standards and precedures for achieving these standards for every department in your club. By adhering to these standards, your members benefit from consistently high levels of quality in service, product, appearance and attitude. This is the only book of its kind available for the industry. It contains sample policies and procedures from the finest clubs in the country! Among these clubs are Grosse Ile Golf and Country Club; Bellerive Country Club; The University Club, University of Missouri; The Country Club of Virginia; Silver Creek Valley Country Club; Montgomery Country Club; and the Atlanta Athletic Club.