As consumers, we are all used to the idea that technological change is continuous – and accelerating. But how do you deal with this when you’re in charge of technology in a hotel company, and your job is to keep up with guest expectations, make sure critical systems are all up-to-date, ensure security – and justify the investments?

The five experts who joined our Technology Roundtable share some thought-provoking views on how to manage these technology challenges next year. Addressing the key issues for 2011 are:

  • CARSON BOOTH, Vice President, Information Technology, EMEA, Starwood Hotels and Resorts,
  • KEITH GRUEN, Business Development Manager for Hetras GmbH,
  • LENNERT DE JONG, Distribution Manager, CitizenM Hotels,
  • FRANK WOLFE, CEO of the Hospitality Financial & Technology Professionals (HFTP), and
  • DEREK WOOD, hospitality IT consultant, Derek Wood and Associates.

Prof. IAN MILLAR from the Ecole hôtelière de Lausanne moderated the discussion.

James HOTEL Yearbook
Publisher
+41 21 784 3303
HYB

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