2008 Maestro Users’ Conference ‘Guest Connections’

Maestro ‘Web Connection’
Online Self-Serve Channel for Guests & Groups
Maestro is on the cutting edge of new industry trends and the needs of guests & groups. The new Web Connection Suite is ready to get the new generation of users connected under the control of property access rules. Learn how to use suite components including ResEze & ResWave to maximize this low cost 2-way reservations channel and integrate your guests with your operation while increasing online reservations and contribute to cost reduction.

GDS, 2-way & Yield Controlled Reservations Channel
Learn about the current offerings available in Maestro for GDS and on-line booking integration and how control is given to the property via the pro-active yield facility. The scope of this robust interface also include guest activities and group blocks booking. Maestro Web Connection and Maestro GDS 2-Way Interface are designed to co-exist and provide two powerful reservation channels to maximize revenue and reduce costs.

Guest Centric Design - 360 Degrees CRM
Discover the power of the latest expansion in Maestro features and modules, such as Guest-ID Cards to assist Maestro users with gathering important client preferences and information as well as effectively communicating with clients. Learn first-hand how you can leverage this solution to enhance guest service, strengthen marketing, gain a 360 degree view of your guest at every touch point and increase overall profitability.

Maestro Analytics - New & Integrated Views
Expanded data-mining for Business Intelligence (BI) Tools will be introduced with ways to leverage this information to initiate marketing campaigns and activities. Learn about the latest data-mining tools and views already updated to support Maestro's guest-centric design which allows consolidation of guest information from all modules.

Dynamic Packaging, Integrated Operations & Reconciliation
Don’t miss out on learning the new options to create "packages on the fly" and book activity details. Dynamic Packaging sessions will include: guest privileges & reconciliation, tickets printing, consolidated itineraries, booking of activities, spa services and other charges.

Revenue Optimization, Rate & Yield Management
Discuss, learn and contribute to this highly critical aspect of Maestro and your operation. Learn how to use proactive yield and rate strategies for guest types, room types, corporate accounts and packages based on a variety of user established criteria. Additionally you'll learn how to apply rates in order to manage corporate and group contracts and set-up proactive strategies to maximize room revenue.

Security, Data Encryption & SDC PCI Compliancy
Maestro PMS is now PCI compliant and this session will review solutions for encryption, authentication and content control that can help address PCI requirements for protecting cardholder and stored data while implementing strong access control measures.

Interactive Workshops

In these comprehensive educational workshops, our knowledgeable Maestro-Certified staff will show how to leverage Maestro tools and features to enhance your operations and help you get the most out your Maestro PMS solution.

• Front Desk Best Practices & Features
• Multi-Property Considerations
• Group Management & Charge Routing
• Night Audit & Balancing
• Travel Agent Management
• Wholesale & Tour Operators
• Condominium & Timeshare Owner Management
• Housekeeping & Work Orders + Lost and Found
• Activities, Alternate Inventory & Shuttle Management>
• A/R Management
• Front Desk Management Reporting (including Pace Booking)
• Maestro Analytics: S&C - Marketing and Revenue
• Maestro Analytics: FD - Marketing, Revenue and Statistics
• Sales & Catering
• Maestro Spa Services
• Retail POS
• Gift Card Management
• Online Internet Table Reservations
• Membership Billing and Management