On behalf of the conference planning committee I want to personally welcome you to this premier trans-disciplinary conference on service excellence. Not only will the conference provide an opportunity to discuss latest & rigorous interdisciplinary academic research and study on service management practice, but you will be in the midst of the unfolding summer of New York’s Finger Lakes—a region of great physical beauty and culture. We look forward to the conjunction of research ideas and practice from leading researchers and industry executives.

Welcome to beautiful upstate New York, Cornell University and QUIS12.

Rohit Verma
Professor and Executive Director,
The Center for Hospitality Research

For more information please contact Rohit Verma

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