Safety & Security Matters Post 9/11

Consumers are increasingly aware, lawyers are ever more litigious and the media increasingly willing to expose any safety or security weakness in a hospitality organisation or tourist destination. The hospitality industry is now realising that they not only have a moral obligation, but also may need to implement new safety & security strategies to be prepared to cope with incidents that can involve their clients.

B Related Books

D Related Documents

M Related Multimedia

B Related News

W Related Websites



RELATED BOOKS

Safety and Security in Tourism: Relationships, Management, and Marketing
By Michael Hall, PhD


Rethinking Corporate Security in the Post 9-11 Era


Crisis Management in the Tourism Industry
By Dirk Glaesser


Security and Loss Prevention Management - Second Edition
By David M. Stipanuk, Raymond C. Ellis Jr


World Trainer: Security Awareness (EI Video)


Safety and Security: Everyone's Job (EI Video)


AH&LA Crisis Communications Management Video & Manual



RELATED DOCUMENTS

Hospitality In The Age Of terror | By Marvin J. Cetron, Ph.D. | HSMAI Marketing Review
Here is a comprehensive look at the impact of terrorism on the hospitality industry now and in the future by one of the world’s foremost forecasters. A sobering account, it is critically important reading for everyone associated with possible terrorists’ targets: hotels, resorts, convention centers, restaurants, night clubs, bars, entertainment centers, and transportation. The risks for the hospitality industry are great, the stakes are high, and the trends indicate that extremists are growing in number and gaining in power.

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HITEC 2004 - Disaster Recovery - Are You Ready?
Greg Martin is integration manager at Royal Caribbean Cruises Limited. Darrin Pinkham, CHTP, is chief technology officer at Loews Hotels at Universal Orlando and a member of the 2003-2004 HITEC Advisory Council. In today's business environment, it has become increasingly difficult to justify the ongoing expense of a comprehensive disaster recovery and business continuity solution. Nonetheless, it is vital to strategically invest in business appropriate solutions based on your company's tolerance for risk. We will discuss this balance of cost vs. risk and review successful tactics you can bring back to your property.

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HITEC 2004 - 2004 Lodging Industry IT Security Survey
Cihan Cobanoglu, Ph.D., CHTP, is assistant professor of hospitality IT at the University of Delaware HRIM and a member of the 2003-2004 HFTP International Board of Directors. Dorian Cougias is CEO at Network Frontiers, LLC. The University of Delaware will reveal the results of the 2004 Lodging Industry IT Security Survey where IT executives answered questions about threats and actions for security. Current IT security practices, problems, and the best tools were all part of this in-depth research. Plus, there will be coverage of the best tools and techniques to address both the current and future vulnerabilities, closing with how to do 200+ audits for security, high-availability, and disaster recovery policies and procedures.This session was presented by Hospitality Information Technology Association

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HITEC 2004 - What Should I Look for When Purchasing a Security System?
Patrick Murphy, CPP, CLSD, certified C.P.T.E.D. specialist, is director of loss prevention services at Marriott International, Inc. This session will cover the fundamentals needed to properly design an effective and cost efficient security system. Learn the methodology of risk analysis, the selection process for proper security measures/systems and the evaluation process through cost-benefit analysis.This session is sponsored by Richardson Electronics

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HOTEL SAFETY: Consumer Demand Presents a Marketing Opportunity - HSMAI Marketing Review - By John C. Fannin, III
There is no doubt that the aftershocks of September 11, 2001, still echo through the corridors of every lodging facility in the industry. For the first six months of 2002, the average domestic full-service hotel suffered a 21.3 percent decline in profits compared with the first half of 2001, according to analysis conducted by the Hospitality Research Group of PKF Consulting. As unsettling as those numbers might be, they may not indicate the bottoming of a trend. With military tensions running high and the Office of Homeland Security continually issuing alerts, the average American traveler doesn't seem eager to embrace the idea of venturing far from home.

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Safe, Not Sorry - By Steve Shellum - Hotel Asia Pacific
One in three hoteliers fear for the safety of their properties - and a frightening number have done nothing to step up security following 9/11 and the Bali bombings. Some hotels have not checked their fire systems for more than six months, while others have failed to put in place even the most basic procedures to protect their guests and staff. Steve Shellum is publisher/editor of HOTEL Asia Pacific Magazine.

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HITEC 2003 - What Should I Look for When Purchasing a Security System? by William McShane, CPP, CLSD
As a former Supervisory Special Agent with the Federal Bureau of Investigation and as the Director of Corporate Security for Affinia Hospitality a New York based hotel chain, Mr. McShane has over thirty-five years of experience in all aspects of both public and private sector security management. Topics Include: Applications - Components - Training - Systemic security issues - Industry trends - What's on the horizon?

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RELATED MULTIMEDIA

How to Master Your Next Disaster | Interview w/ Julia J. Rider, senior member of the Global Hospitality Group and a partner in the Litigation Department with Jeffer, Mangels, Butler & Marmaro, LLP

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Created: Wednesday 21 September 2005

AH&LA Radio: Interview w/ Kevin Maher, AH&LA’s Vice President of Governmental Affairs – Terrorism Insurance

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Created: Friday 29 April 2005

Audio Interview w/ John Gay, AH&LA VP for Governmental Affairs - In depth: A New Pilot Project: Remote Check-In Testing Begins in Orlando

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Created: Friday 26 September 2003

ONHTEC Series 2003: Audio Interview w/ William J. McShane, Director of Fire and Security, Affinia Hospitality, NYC - A Hotel Executive's Perspective on Safety and Security After 9/11

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Created: Wednesday 17 September 2003

ONHTEC Series 2003: Audio Interview w/ Thomas G. Davis, President of Hospitality Risk Controls, Dublin, OH - 'Safety and Security After 9/11'

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Created: Tuesday 16 September 2003

OnhtecONHTEC Series 2003: Audio Interview w/ Linda Hirneise, Partner and Executive Director of the Hotel Practice, J.D. Power and Associates, Westlake Village, CA, - 'Safety and Security After 9/11'

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Created: Tuesday 16 September 2003

ColumnONTEC Series 2003: Audio Interview w/ Steve Shellum, Editor/Publisher of 'Hotel Asia Pacific' & 'Hotel China,' Hong Kong - Follow-up: 'Are You Doing Enough to Protect Your Staff and Guests?'

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Created: Monday 15 September 2003

Audio Interview w/ Bjorn Hanson, Ph.D., PwC's leader of the Hospitality & Leisure Practice - Follow up to the PwC Study: 'Traveler Concerns Regarding Safety, Security and Inconvenience Outweigh Economic Concerns.'

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Created: Friday 11 July 2003

Audio Interview w/ John C. Fannin III, President & CEO, SafePlace Corporation - Commenting on the Progress Hotels are Making in Terms of Safety and Security Improvements

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Created: Monday 23 December 2002


RELATED NEWS

How to Protect Your Hotel in an Era of Terrorism | By Marvin Cetron PHD

ExternalThree Bombs Rip Through Egypt Resort| cnn.com

First Signature by VingCard installation in Europe

Educational Institute: Updated Lodging Security Officer Program Incorporates ASIS Guidelines

First Update On Hotel Performance In Bali Since The October Attacks | Deloitte Reports

ExternalBetter Fire Safety In Hotels Saves Lives | usatoday.com

ExternalNYC Warns Congress | Don't Turn The War On Terrorism Into The War On Tourism | usatoday.com

Onity Electronic Locking Solutions Achieve Prestigious ANSI/BHMA Certification

Crisis Mangement Session Added To Hospitality Leadership Forum

Signature by VingCard: The new electronic lock designed like a chameleon to be attuned to any hotel environment

PATA Condemns Bali Bomb Blasts

PATA Survey: Travel Industry Faces Increased Violence and Costs

The Disaster Resource GUIDE Annual Edition Available Free of Charge; Provides Hard-to-find Information for Disaster Preparedness

Global Summit To Debate Tourism Industry Strategic Response to International Terrorism

Tourists Undeterred By Terror Threats | WTO Reports

WTTC expresses its sympathy to all those affected by the blasts in London

VingCard Responds to International Customer Demand for Budget Lock

Pascal Metivier Appointed President of Assa Abloy Hospitality for Europe, Middle East, Africa and Latin America

MultimediaAH&LA Radio: Interview w/ Kevin Maher, AH&LA’s Vice President of Governmental Affairs - Terrorism Insurance

For Crisis Sake ! This Is Not My Job | By Bert van Walbeek

Crises like the Tsunami are imaginable and conceivable, if only we, in the Hospitality Industry, would learn to ask ourselves more often : What else can go wrong? | By Bert van Walbeek

ExternalHilton Hotels In Indonesia Hunker Down After Threat | stuff.co.nz

Hilton International Statement: Indonesia

ExternalAustralia warns of possible attack on Hilton hotel in Indonesia | channelnewsasia.com

ExternalHilton Taba to reopen in December | haaretz.com

Hoteliers Embrace VingCard Elsafe ‘We’re Listening’ Service Initiative

CapturedImages of Destruction | Taba Hilton Before and After Terrorist Attack on October 7, 2004

Hilton Taba Attack | Updates By Hilton Group plc

ExternalAt Least 24 Killed As Bombs Rock Israeli Vacation Spots | Blasts Target Resorts In Egypt | CNN

ExternalBlasts hit two Sinai resorts populated by Israelis | haaretz.com

Article On ‘hospitality In The Age Of Terror’ In HSMAI Marketing Review Magazine Warns Vulnerable Hoteliers To Take Precautions

10 Safety Mistakes Hotel Managers Make And How to Avoid Them | By: Diana S. Barber, Esq.

ExternalGleneagles Hotel is turned into a summit 'sterile zone'

“On” Better Business at Onity

NBTA Senate Testimony Addresses Concerns on Travel Security Initiatives

ASSA ABLOY Hospitality finalizes Approved Vendor Agreement with Accor North America

Fraud Awareness Training: First Web-based Solution for Hospitality Employees Introduced

ExternalHotel chains bullish about Saudi hospitality sector despite terror scare - Daily Star

ExternalDisney To Test Metal Detectors At Parks - Visitors May Be Screened Like Airport Travelers -local6.com

ExternalStaying safe in your hotel room - MSNBC Travel Editor Peter Greenberg offers tips to keep you and your family secure - MSNBC

AAHOA Distributes Security DVD to Membership

FBI Demanded Vegas Hotel Owners to Turn Over List of Everyone Who Booked Rooms Through New Year's to Check Against Terrorist List; One Hotel Refused, Hit With Subpoena (NewsWeek)

SAFLOK Introduces Electronic Advances For European Locks At IH/M&R Show

Onity's Mold Prevention Solutions Shield Hoteliers From Insurance Woes

ExternalSecurity loopholes in UAE hotels brought to fore - GulfNews

Terrorism: who's liable? - The Legal Status Of Hotel Owners And Management Companies

AH&LA Releases Revised Security Products To Help Hotel Guests Stay Safe

MultimediaAudio Interview w/ John Gay, AH&LA VP for Governmental Affairs - In depth: A New Pilot Project: Remote Check-In Testing Begins in Orlando

ExternalBankok Hotels Upgrading Security - The Nation - Thailand

Carlson Hotels Installing Medtronic Automated External Defibrillators at Select Hotels in United States to Help Conquer Sudden Cardiac Arrest

New Video From AH&LA's Educational Institute (EI) Puts The 'Spotlight On Security

ONHTEC Series 2003: Audio Interview w/ William J. McShane, Director of Fire and Security, Affinia Hospitality, NYC - A Hotel Executive's Perspective on Safety and Security After 9/11

ONHTEC Series 2003: Audio Interview w/ Thomas G. Davis, President of Hospitality Risk Controls, Dublin, OH - 'Safety and Security After 9/11'

ExternalJakarta's JW Marriott hotel reopens five weeks after bombing - Yahoo

Remote Check-In Could Increase Convenience and Security for Travelers - Pilot Project Teams-Up Hoteliers, Airlines

ExternalHow Social Is Your Security? You Don't Need an Unlimited Budget to Make Your Hotel Secure—Just the Commitment of Your Staff - AH&LA LODGING Magazine

ExternalHotel Explosions Rock Feelings of Hotel Security - Hotel Interactive

PATA Condemns Jakarta Bombing

Hotel Security Checklist Available Online

TIA Outraged At Prioritization For Visa Interviews - Solve The Problem, Don't Make It Worse!

Hospitalitylawyer.Com Announces the Second Annual Hospitality Law Conference Focusing on Legal, Safety, and Security Issues to be Held at University of Houston

MultimediaAudio Interview w/ Bjorn Hanson, Ph.D., PricewaterhouseCoopers leader of the Hospitality & Leisure Practice - Follow up to the PwC Study: 'Traveler Concerns Regarding Safety, Security and Inconvenience Outweigh Economic Concerns.'

As of Early 2003, Traveler Concerns Regarding Safety, Security and Inconvenience Outweigh Economic Concerns According to PricewaterhouseCoopers

National Cornell study finds most hotels making no changes in safety, security staffing or procedures in year after 9/11

Crisis management: Could You Cope If The Unthinkable Happened - HOTEL Asia Pacific

National Cornell study finds most hotels making no changes in safety, security staffing or procedures in year after 9/11



RELATED WEBSITES

General Crisis Communications Tips (AH&LA)

Pacific Asia Travel Association (PATA)

Safety Tips from Lodging Industry Security Expert (AH&LA)

Travel Industry Association of America (TIA)

U.S. Department Transportation Security Administration Travel Tips

World Tourism Organization (WTO)







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