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Safety & Security Matters Post 9/11
 Consumers are increasingly aware, lawyers are ever more litigious and the media increasingly willing to expose any safety or security weakness in a hospitality organisation or tourist destination. The hospitality industry is now realising that they not only have a moral obligation, but also may need to implement new safety & security strategies to be prepared to cope with incidents that can involve their clients.





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Hospitality In The Age Of terror | By Marvin J. Cetron, Ph.D. | HSMAI Marketing Review Here is a comprehensive look at the impact of terrorism on the hospitality industry now and in the future by one of the world’s foremost forecasters. A sobering account, it is critically important reading for everyone associated with possible terrorists’ targets: hotels, resorts, convention centers, restaurants, night clubs, bars, entertainment centers, and transportation. The risks for the hospitality industry are great, the stakes are high, and the trends indicate that extremists are growing in number and gaining in power.

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HITEC 2004 - Disaster Recovery - Are You Ready? Greg Martin is integration manager at Royal Caribbean Cruises Limited. Darrin Pinkham, CHTP, is chief technology officer at Loews Hotels at Universal Orlando and a member of the 2003-2004 HITEC Advisory Council. In today's business environment, it has become increasingly difficult to justify the ongoing expense of a comprehensive disaster recovery and business continuity solution. Nonetheless, it is vital to strategically invest in business appropriate solutions based on your company's tolerance for risk. We will discuss this balance of cost vs. risk and review successful tactics you can bring back to your property.

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HITEC 2004 - 2004 Lodging Industry IT Security Survey Cihan Cobanoglu, Ph.D., CHTP, is assistant professor of hospitality IT at the University of Delaware HRIM and a member of the 2003-2004 HFTP International Board of Directors. Dorian Cougias is CEO at Network Frontiers, LLC. The University of Delaware will reveal the results of the 2004 Lodging Industry IT Security Survey where IT executives answered questions about threats and actions for security. Current IT security practices, problems, and the best tools were all part of this in-depth research.
Plus, there will be coverage of the best tools and techniques to address both the current and future vulnerabilities, closing with how to do 200+ audits for security, high-availability, and disaster recovery policies and procedures.This session was presented by Hospitality Information Technology Association

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HITEC 2004 - What Should I Look for When Purchasing a Security System? Patrick Murphy, CPP, CLSD, certified C.P.T.E.D. specialist, is director of loss prevention services at Marriott International, Inc. This session will cover the fundamentals needed to properly design an effective and cost efficient security system. Learn the methodology of risk analysis, the selection process for proper security measures/systems and the evaluation process through cost-benefit analysis.This session is sponsored by Richardson Electronics

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HOTEL SAFETY: Consumer Demand Presents a Marketing Opportunity - HSMAI Marketing Review - By John C. Fannin, III There is no doubt that the aftershocks of September 11, 2001, still echo through the corridors of every lodging facility in the industry. For the first six months of 2002, the average domestic full-service hotel suffered a 21.3 percent decline in profits compared with the first half of 2001, according to analysis conducted by the Hospitality Research Group of PKF Consulting. As unsettling as those numbers might be, they may not indicate the bottoming of a trend. With military tensions running high and the Office of Homeland Security continually issuing alerts, the average American traveler doesn't seem eager to embrace the idea of venturing far from home.

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Safe, Not Sorry - By Steve Shellum - Hotel Asia Pacific One in three hoteliers fear for the safety of their properties - and a frightening number have done nothing to step up security following 9/11 and the Bali bombings. Some hotels have not checked their fire systems for more than six months, while others have failed to put in place even the most basic procedures to protect their guests and staff. Steve Shellum is publisher/editor of HOTEL Asia Pacific Magazine.

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HITEC 2003 - What Should I Look for When Purchasing a Security System? by William McShane, CPP, CLSD As a former Supervisory Special Agent with the Federal Bureau of Investigation and as the Director of Corporate Security for Affinia Hospitality a New York based hotel chain, Mr. McShane has over thirty-five years of experience in all aspects of both public and private sector security management. Topics Include: Applications - Components - Training - Systemic security issues - Industry trends - What's on the horizon?

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