Back in December 2003, Smith Travel Research published a much discussed article titled, “The Billion Dollar Leak - The Impact of The Merchant Model on US Hotel Profits.” In this article the authors attempted to quantify the financial impact of third party sites on U.S. hotel industry room revenues and profits. To describe this loss, they coined the term “leakage”: i.e. revenue "leaked" from the h...

The U.S. Hotel Industry Leading Indicator, or HIL, increased 0.2 percent during July after going down 0.5 percent during June, according to research firm e-forecasting.com in conjunction with Smith Travel Research.

Leo Spriggs, President/CEO of Hospitality Management Corporation (HMC), has announced the signing of a new property management agreement adding to HMC’s growing portfolio of managed properties.

Looking ahead, 33% of general managers who participated in the HotStats Hotel Confidence Monitor consider the most significant threat to hotel trading to be a double dip recession. In contrast, 26% of respondents believe that public sector cutbacks will be the single most important factor.

Basar International Group and BSD Equities is offering investors and developers a unique opportunity to enter the San Juan market in Puerto Rico. The Diamond Palace Hotel and Casino is a rare investment opportunity in market that has a high barrier to entry .

The following exchange happened once twenty years ago – and then it happened a second time. I answered a call from a guest speaking heavily accented English. “I need a doctor.” “I’m a doctor.” “No. I need a doctor.” “This is Doctor Oppenheim. How can I help you?” “I need a doctor.”

To quote a famous fellow Irishman (he’s famous, I’m Irish) George Bernard Shaw, playwright, once said; “The single biggest problem in communication is the illusion that it has taken place.” Marketing has never been so necessary. A changed landscape means the need for a new plan, a new marketing plan.

Where is the travel sector headed? Which areas of distribution are going to see maximum growth? How is the whole travel planning, booking and in-destination process changing for the travellers? What is the role of technology and gadgets for additional sales channels and driving customer loyalty in the time to come?

As bookatonce, the web-based PMS innovation by German protel hotelsoftware GmbH, is rapidly conquering new markets, interested businesses now get the unique opportunity to join in an affiliate program. To satisfy the growing international demand bookatonce has been facing since the very beginning of its commercial launch, now sales, distribution and technology partnerships are ready to be establi...

Customer Direct, LLC and Travel Tripper, LLC have created a new, best of breed call center offering for hotels in North America. The solution leverages Travel Tripper’s leading booking engine technology and Customer Direct’s award winning call center solution. “The Hotel industry is clamoring for a high quality, US based, reservation call center that can effectively service the still important v...

Edmonton is a city that loves movies but filmmakers love Edmonton too! This fall they once again have come for the same thing, the Edmonton International Film Festival. Just some of the acclaimed directors who have paid a visit to Edmonton in the past include: John (Hairspray) Waters, Norman (Jesus Christ Superstar) Jewison, Werner (Grizzly Man) Herzog, Bruce (Pontypool) McDonald and others.

In July, hotels in Paris, regional France and the Côte d’Azur demonstrated similar RevPAR tendencies: an increase of over 10% for 4 star hotels, a more modest progression for 3 star hotels and a stagnation for 2 star hotels. More luxurious establishments benefited from the return of overseas guests, whilst budget, 1 and 2 star hotels were more heavily influenced by the behavior of the domestic ma...

In July, hotels in Paris, regional France and the Côte d’Azur demonstrated similar RevPAR tendencies: an increase of over 10% for 4 star hotels, a more modest progression for 3 star hotels and a stagnation for 2 star hotels. More luxurious establishments benefited from the return of overseas guests, whilst budget, 1 and 2 star hotels were more heavily influenced by the behavior of the domestic ma...

Due to those magnificent men in their flying machines, profitability in London hotels continued its ascent in July with an astounding year on year increase of 30.5%, according to the latest HotStats survey from TRI Hospitality Consulting. The climb in Gross Operating Profit per Available Room (GOPPAR) was driven by a staggering 91.9% room occupancy and complemented by a 19.6% increase in achieved...

Starwood Capital Group today announced that Steven R. Goldman will be appointed as Chief Executive Officer of Groupe Du Louvre, one of Starwood Capital's portfolio investment holding companies based in France, where he will be permanently based. An industry veteran, Mr. Goldman has been involved in all aspects of hotel acquisitions, finance, development and operations for more than 27 years. At...

Denise O’Laughlin comes to Chaminade Resort & Spa with over a decade of progressive human resources experience, having served at the departmental level and as a strategic partner implementing global projects. Most recently she was director of human resources for John Q. Hammonds Hotels in Monterey, California. In this role she created highly successful employee safety programs and worker satisf...

Ann, a South Korean national, gained an extensive experience in the hospitality industry. After graduating from Kyunghee University in the South Korea with a Bachelor Degree in Hotel Management in 2003, Ann started her career with various Sales positions including Director of Sales with the Accor hotels in South Korea, Singapore and China. In 2008 she joined Conrad Hotel Tokyo as Associate Direc...

By HSMAI
Revenue Management has continued to grow as a science and an art over the past several years in many industries, and especially in the hospitality industry. On the most fundamental level, the basis for success is to have the right revenue management organization in place to support the revenue strategy. A solid understanding of revenue management is critical throughout an organization, from top to bottom. This HSMAI Foundation publication brings you and your property the very latest information on understanding the market, market segmentation, forecasting, revenue strategy, pricing, inventory control strategies, and performance analysis. Included are a plethora of case studies to help you optimize revenue at all levels. The publishing partner for “The Evolving Dynamics of Revenue Management: A Comprehensive Revenue Optimization Road Map for Hotel Owners, Operators and Practitioners” is TRAVELCLICK, with sponsors STR, and EasyRMS.