DoubleTree by Hilton proudly announces the opening of an upscale full-service hotel, just 20 minutes from downtown Phoenix, Arizona. The 121-room DoubleTree by Hilton Phoenix-Gilbert, is located in one of the most dynamic eastern suburbs of the Valley of the Sun, situated just 15 miles from the City Center, easily accessible to Loop 202 and Highway 60, Sky Harbor International Airport and Arizona...

RateTiger has reorganised its frontline customer support team and business development units to support ongoing growth and personalise its customer support provision.

The iconic Ritz-Carlton, Montreal has reopened after an extensive $200 million restoration combining the latest amenities with the splendour of the past. The Grande Dame of Sherbrooke Street is back in all her glory. “We are extremely proud to reopen this emblem of the very best Montreal has to offer. “said Andrew Torriani, president and general manager of The Ritz-Carlton, Montreal.

Days Inn®, one of America’s most iconic hotel brands, today announced the launch of the first prototype of its 42-year-history, giving its franchisees a consistent and modern roadmap for construction. With over 1,600 properties in the United States alone, Days Inn created the prototype as a “kit of parts” offering franchisees a uniform model to reference whether they are building from the ground ...

Accor unveiled its carbon optimizer for professional customers with an exclusive worldwide preview at the IMEX Frankfurt trade show today. This tool will allow meeting and seminar organizers to know and cut their events’ carbon footprint. Accor is a leading player in meetings and seminars, with venues in roughly 2,000 hotels.

Data trends on cheapest hotel rates as well as median rate for three months of three, four and five star hotels across some of the major cities in Asia. This set covers May to July 2012, taken in the 1st week of May 2012 (all rates are in US dollars for two adults for a one-night stay).

Hotel rate parity trends for May to July 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.

CheapHotels.org has just unveiled the results of its latest survey and out-of-town European football fans who are hoping to catch a match in person in Poland better have some extra cash handy. That’s because while plenty of rooms are still available for all 15 Euro 2012 games being played in the country, their rates are substantially higher than usual. On average, a room will cost visitors 500% m...

The hospitality industry, traditionally more focused on the physical product, is waking up to a consumer who is demanding consistent delivery of the brand promise and, in the upscale to luxury segments, will define a successful brand as much as the finer points of the product design.

The Global Customer Service Barometerstudy from American Express and Echo Research revealed how social media raises the stakes for customer service. Social media savvy consumers who are happy with a company's customer service say they'd spend 21% more with those companies.