By Chip Conley
Using brilliantly simple math that illuminates universal emotional truths, Emotional Equations crystallizes some of life’s toughest challenges into manageable facets that readers can see clearly—and bits they can control. Popular motivational speaker and bestselling author Chip Conley has created an exciting, new, immediately accessible visual lexicon for mastering the age of uncertainty. Making ...

By Educational Institute of AH&LA
This book presents a one-of-a-kind collaboration of hospitality industry leaders who share their hotel investment experience and expertise with readers. Chapters cover a myriad of timely hotel investment topics including key industry trends, establishing an investment program, managing the investment, e-commerce, revenue management, best practices in food and beverage profitability, key legal iss...

By Stanley Turkel
The thirty-two century-old hotels featured in this book have defied the passage of time for a variety of reasons, many explicable, some beyond explanation, all miraculous. For eighteen of them, it was the fortuitous creation of the New York City Landmark Preservation Commission in 1965. The landmarks law was enacted in response to the demolition of the iconic Pennsylvania Station in 1963. After 1...

By Maximillien de Lafayette
Written by a pro! Maximillien de Lafayette is the President of the American Hospitality Institute Incorporated. He created, owned and managed several restaurants and food/catering businesses in the USA and abroad. This book is the result of his 20 years of experience in hospitality. His successes in the hospitality business made headlines in the national/international media, such as, The Washingt...

By Matt A. Casado
Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operations--including housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.

By Philip L. Pearce
This volume seeks to review and stimulate interest in a number of emerging and fresh topics in contemporary tourist behaviour and experience. Topics explored include the effects of newer technologies on tourists' behaviour and experience, tourists' experience of scams, safety and personal responsibility, individual perspectives on sustainability, and some dimensions of tourists' personal growth, ...

By Stephen C. Barth
Hospitality Law, Fourth Edition maintains the logical flow developed in the Third Edition, but now with the latest updates and revisions with regard to changes in the law that ensure the most current information is presented for hospitality law students. The Fourth Edition includes information on relevant recent events and trends, such as the impact of recent economic collapse on hotel developmen...

By Youcheng Wang and Abraham Pizam
Most tourism activities take place at a destination, and destination serves as a fundamental unit of analysis in any modeling of the tourism system. However, destination marketing and management is a complex subject that requires a comprehensive, holistic and systematic approach. From the demand side, travellers have a choice of available destinations; from the supply side, destination marketing ...

By Anthony S. Travis
Providing a wide range of case studies in sustainable tourism planning, this authoritative work presents cases at both international and national levels as well as on a regional, sub-regional, urban, local and site scale. Drawing on the author's world-wide experience and with contributions from professionals in the field, this book takes a comparative approach relating to different economic, poli...

By John R. Walker
Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors...