By Tara Paster
The most comprehensive guide available on the implementation of HACCP techniques, processes, and procedures, this manual has been revised and updated to reflect the USDA's latest regulations.

By Michael Hall, PhD
How will the travel and tourism industry respond to the terrorist attacks on America? The recent terrorist attacks in the United States and their repercussions for the travel and leisure industries have focused more attention on tourism safety and security issues than ever before. The impact on tourism destinations and businesses, as well as on traveler behavior, will be significant. Recent event...

The attacks on the World Trade Center and the Pentagon on September 11, 2001 changed the way the world thinks about security. Everyday citizens learned how national security, international politics, and the economy are inextricably linked to business continuity and corporate security. Corporate leaders were reminded that the security of business, intellectual, and human assets has a tremendous im...

This video shows employees how to spot high-risk zones such as poorly-lit areas, unsecured entrances, and likely hiding places. They'll learn how to inform guests of security measures and tactfully recommend precautions. AH&LA member: $45 - Non-member: $75 - Call 800-752-4567 or 407-649-8252!

A project of AH&LA's Communications Committee, the 30-minute video and companion manual teaches hotel and motel operators how to effectively manage a crisis and work with the media. Through live interviews with general managers and veteran journalists, hoteliers learn the basic steps needed to prepare for, and recover from, potentially disastrous situations. AH&LA Product Code: P96C001 - Member...

Workplace violence against employees or guests puts everyone at risk. This video helps managers identify risks of workplace violence and demonstrates the proper response to violent situations. AH&LA member: $45 - Non-member: $75 Call 800-752-4567 or 407-649-8252. Produced by The Educational Institute of AH&LA.

Employee Package #962PM (Spanish version #962SPM) Includes one workbook and final exam. This self-paced program teaches security personnel, managers, and department heads how to fulfill their security duties while being sensitive to guest service expectations. Participants will learn to help guests feel safe and secure, be alert to problems and handle them appropriately, and protect your property...

This video introduces all staff members to the role they play in keeping your guests and property safe. They'll learn how to tactfully question suspicious people, eliminate possible safety hazards, and handle guest injuries calmly. AH&LA member: $45 - Non-member: $75 - Call 800-752-4567 or 407-649-8252.

Security is everyone's responsibility. This language-free video gets the message across to all employees as it demonstrates how to look for potential security problems and how to safely handle security incidents that may occur. Call 800-752-4567 or 407-649-8252.