Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel's—and their own—ultimate success. This unique approach addresses all of the operating departments of a full-service hote...

By S Medlik - Hadyn Ingram
The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach that has proved so successful since its first publication in 1980. The book examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world.

By Dirk Glaesser
The tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences. Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction in order for the bus...

By Tony Rogers
Conferences and Conventions: a global industry is illustrated with case studies and examples from around the world, including Great Britain, Dubai, Thailand, Canada and Austria. It also provides challenging and reflective questions at the end of each chapter so that readers can test their knowledge and think about the issues raised, accompanied by practical assignments.

By Skip Williams
Maggie and John Tyler are brother and sister living worlds apart, she is an esthetician living in California and he is a Wall Street power broker in New York. A single ‘dream' would reunite them in a ‘mission' to build a beautiful and successful spa. Little did they know, how tragedy, and fate would soon change both their lives. Skip Williams takes his years of experience in the Spa Business and ...

By David M. Stipanuk, Raymond C. Ellis Jr
Turn to this resourceful book to handle vital risk management issues in the hospitality workplace. This revised edition includes safety and security case studies developed with industry professionals; links to Internet-based, hospitality-specific resources for safety and security; and dozens of new exhibits and updated sample forms and documents. New sections include in-house safety committees, c...

By Gordon Bethune
In From Worst to First, business legend Gordon Bethune tells the complete inside story of how he and his team engineered one of the most dramatic comebacks in the history of business. As inspiring as it is instructive, it is the story of how a plain-speaking ex-Navy aircraft mechanic, armed with a few common-sense notions about good management and the courage to look past the bottom line, managed...

The 22nd edition of the Compendium on Tourism Statistics is a quick reference guide for everyone in the tourism industry. It provides statistical information on tourism in 209 countries and territories around the world. This publication´s terminology is fully updated and compatible with the concepts and definitions of the Tourism Satellite Account (TSA): Recommended Methodological Framework appro...

By Terry Vavra, Timothy L. Keiningham
Provides evidence that company fortunes often decline even while companies successfully meet customer satisfaction goals. Reasons that this occurs because customer satisfaction is an inadequate definition of the kind of response that leads to customer loyalty, increased sales and word-of-mouth recommendations (i.e., profitability). Argues that conventional satisfaction measurement models fail to ...

By Kevin Baker
"A properly conducted project evaluation is essential for a new hospitality business, or in assessing new directions for an existing business. But how should such an evaluation be undertaken? What should be the objectives of such an analysis? What factors should it consider? How should it be presented for maximum effect? Kevin Baker's PROJECT EVALUATION AND FEASIBILITY ANALYSIS FOR HOSPITALITY OP...