By HSMAI University
This program will take a serious look at the subject of attrition and make suggestions on ways to maximize revenues, while still maintaining strong long term client and business relationships. By participating in this session you will: Understand attrition from the perspective of 3 industry veterans --- a customer, a hotelier and CVB representative. Be able to identify best practices for maintai...

By HSMAI University
A panel of CVB and hotel executives presented case studies and best practices from destinations that have created a positive working relationship with area hotels and other partners in a candid discussion of what works and what doesn’t in CVB-Partner relationships (Recorded April 4, 2006).

By HSMAI University
An expert panel discussion focused upon the RFP process and best practices from the perspectives of CVBs, hotel executives, and buyers. Panelists further discussed what works and what doesn’t, how you can educate yourself on the process, and the added benefits of what to look for in a winning RFP (Recorded April 18, 2006)

Analysis of Hotel/Motel Usage By and Needs of Travelers with Disabilities - funded by the American Hotel & Lodging Foundation - is a useful report for any hotel that provides rooms for the disabled. Based on surveys conducted for the American Hotel & Lodging Association by TriData Corporation in conjunction with the AH&LA ADA Task Force, the survey has 34 tables and 34 figures. The first part of ...

By Matt A. A. Casado
Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operations--including housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.

By Georgina Tucker, Madelin Schneider, Mary Scoviak
Housekeeping is an essential function in every hotel. The third edition of this popular reference addresses the growing and changing role of the housekeeping department. Topics include: Housekeeping: The Scope of the Lodging Industry, Key Roles and Responsibilities of the Professional Housekeeper, Effective Staffing and Scheduling, Training, Motivating, and Evaluating Staff, Cleaning Guest Rooms ...

By Aleta Nitschke, Margaret M. M. Kappa, Patricia Schappert
A text for those entering and a guide for those in the hospitality industry. Explains the role of housekeeping, the planning and organization of various tasks, the importance of quality staff, managing inventories, controlling expenses, monitoring safety and security functions, and other topics. A chapter is addressed to operations with on-site laundry facilities. Case studies and reprints from t...

By Robert J. Martin
This book addresses the changing, growing role of the housekeeping department to include maintenance of health club facilities, grounds, valet, and foodservice facilities. Includes topics such as: The Executive Housekeeper and Scientific Management, Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing, Material Planning: Administration of Equipment and Supplies,Directing a...