By A CMAA Publication
Hopefully, you will never encounter a crisis, but the best way to counteract and overcome one is with an effective crisis management plan. Prepare for the Unexpected…A Club Guide to Effective Crisis Management will walk you through the process of creating an effective crisis management plan for your club. This "living document" will help you select a spokesperson, develop your crisis plans, train...

By A CMAA Publication
Now, from the front desk to the back nine, you have a unique manual for communicating your high club standards and precedures for achieving these standards for every department in your club. By adhering to these standards, your members benefit from consistently high levels of quality in service, product, appearance and attitude. This is the only book of its kind available for the industry. It con...

By Joe Perdue, CCM, CHE
Find out how to write effective job descriptions for hundreds of club positions. You'll see for yourself samples of the best-written job descriptions for almost every position at city, country, athletic and yacht clubs. Written by two human resources professionals, this handbook includes information on designing, writing and using job descriptions; a caution on two important issues concerning job...

By Joe Perdue, CCM, CHE
Joe Purdue is an Associate Professor in the Department of Tourism and Convention Administration. He teaches club management courses including Club Management Operations, Advanced Club Management and Catering Operations and Sales in Clubs. Joe is Faculty Advisor to the UNLV Student Chapter of the Club Managers Association of America (CMAA). Hardcover: 336 pages.

By Joe Perdue, CCM, CHE
Joe Purdue is an Associate Professor in the Department of Tourism and Convention Administration. He teaches club management courses including Club Management Operations, Advanced Club Management and Catering Operations and Sales in Clubs. Joe is Faculty Advisor to the UNLV Student Chapter of the Club Managers Association of America (CMAA). Paperback: 535 pages