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 Avian Flu
Countries around the world are bracing themselves to deal with the spread of avian flu, which has broken away from its original "hotspot" of South East Asia into multiple European countries. Outbreaks of the latest H5N1 strain among birds were first spotted in Vietnam and Thailand in 2003. It spread to several other countries in the region, and has now established a foothold in western Turkey and Romania. WTO Secretary-General Francesco Frangiall says: “We must ensure that people are not deterred from travelling without good reason. Unnecessary scaremongering can cause a sharp drop in tourism that squeezes the economies, especially those of developing nations and the incomes of millions of workers in the global travel & tourism industry.”
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 GUESTROOM 2010
HFTP's GUESTROOM 2010 opened to a large crowd at HITEC 2006, and continued be filled to its maximum capacity throughout its three days on display at the Hospitality Industry Technology Exposition and Conference (HITEC) in Minneapolis, Minnesota, June 19-22. The model hotel room and pavilion featured the latest and near-future technologies, ranging from technology with pizzazz, like artwork that matches the guest's mood; to the practical, like a self-cleaning shower; to the high-tech, like a biometric self-service check-in.
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 Guest Satisfaction Revisited...
Today's hotel guests... What do they need today? What might they need tomorrow? How will you keep them satisfied? Is satisfaction enough? What can you do to ensure they keep coming back to you time after time? The ability to answer these questions is more vital than ever in today’s competitive landscape. Estimates suggest that it is up to ten times more expensive to acquire a new customer than to retain an existing one. Building customer loyalty is not only the basis for repeat business, but also a means of broadening offerings, and cross-selling services. For a mature business customer retention is the key to increased profits.
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 Tourism & Hospitality | Industry Profile
World Travel & Tourism Economy employment is estimated at 214,697,000 jobs in 2004, 8.1% of total employment, or 1 in every 12.3 jobs. By 2014, this should total 259,930,000 jobs, 8.6% of total employment or 1 in every 11.6 jobs. The 73,692,500 T&T Industry jobs account for 2.8% of total employment in 2004 and are forecast at 87,450,300 jobs or 2.9% of the total by 2014 (The World Travel & Tourism Council | wttc.org)
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 IH&RA 42nd Annual Congress | Beijing October 2005 | Post-Congress Coverage
More than 400 international hospitality industry leaders from around the world attended IH&RA's 42nd Annual Congress, “Orient Express: Destination China! New Markets – New Competition” took place 28-30 October 2005, in Beijing China. The congress included a 1-1/2 Conference programme with industry leaders debating the hottest issues impacting the hotel and restaurant industry today. Check this indepth section to listen to select conference sessions, see photos and download conference presentations. Next year's IH&RA congress will take place in New Dehli, India.
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 OTA/HTNG/XML | Technology Standards Update...
The hotel & travel industry is comprised of many diversified sectors, including airlines, hotels, car rental companies, computer reservation systems, travel agents and other businesses that provide products and services to meet traveler needs. Travel & hotel industry business and technology leaders are working together through initiatives like Open Travel Alliance (OTA) and HTNG to promote systems inter-operability and standardization of property and distribution IT systems. Here's an overview...
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