Zoho Opens New Customer Service Center to Support Growing Customer Base

Available 24 hours a day, 7 days a week, the new Zoho Customer Service Center will provide day-to-day support for the company's growing base of properties and suppliers. Zoho's new service center will provide a single point of contact, making it easier and more convenient for users to get answers to a range of questions from basic marketplace navigation questions to more technical system inquiries. The new service center will also house world-class Customer Relationship Management (CRM) software that will enable each Zoho service representative to quickly retrieve profile, historical data and problem/resolution information on every Zoho customer.

"We operate in an industry where service excellence and customer satisfaction are paramount. If a guest is unhappy with their stay, it's likely they won't come back," said Chris Hjelm, president and CEO of Zoho. "With the opening of our new Zoho Customer Service Center, we're committed to providing the same high quality, 'guest experience' to our customers as they provide to theirs."

"In order to drive maximum savings across the entire hospitality supply chain, it's important to have a balanced service philosophy that supports suppliers as well as buyers," said Hjelm. "We believe we are unique in this approach and offer the same service levels to suppliers who utilize Zoho."

Specifically, Zoho's new Customer Service Center will provide the following services:

• Technical and functional support - The Customer Service Center will provide answers to basic technical questions and resolve any functional issues.
• Choice of service contact most convenient to the end user--phone, live text chat, email, and fax.
• Ready access to online order information for properties - The Customer Service Center will ensure all users will have online access to order information and status.
• Online content and catalog management support for suppliers - The Customer Service Center will assist suppliers when updating online catalog information.
• Regular communications to keep marketplace members up-to-date on new products, services, suppliers, and a host of other information that helps users get the most out of using Zoho.

Based in Vancouver, British Columbia, Canada, the Zoho Customer Service Center can be accessed by marketplace members through a toll free number (800-531-ZOHO), fax (604-484-5305), and email ([email protected]).

Zoho (www.zoho.com) is the premier online hospitality marketplace backed by leading technology companies, including Dell and Ariba, and is the choice of leading properties such as Harrah's Entertainment Inc. and Starwood Hotels & Resorts Worldwide, Inc., including its St. Regis, Luxury, Westin, Sheraton, Four Points and W brands. With no software to install, upgrade or maintain, Zoho empowers purchasing organizations and suppliers across all segments of the hospitality industry to streamline the entire procurement lifecycle - from planning and design, to procurement of operating supplies and services, to liquidation of used and surplus goods. Unlike e-purchasing sites, Zoho helps hospitality organizations strengthen their procurement processes by eliminating inefficiency and reducing costs across the entire supply chain - including transportation and banking. For more information, visit Zoho on the Worldwide Web at www.zoho.com, or call Zoho world headquarters at (408) 469-4200.