Richard Wiegmann Named Director Of Global Communications Centers At Trust International
Customer Service Executive Joins Hotel Reservations Technology Provider
ORLANDO, FL -- TRUST International, a member of the Bertelsmann Group, today announced the appointment of Richard Wiegmann as Director of Global Communication Centers. Mr. Wiegmann, who is based in the Frankfurt, Germany office, will manage the evolution of technologically advanced call centers in Frankfurt, Singapore, and Orlando, Fla., into complete customer care centers.
TRUST's customer care centers have recently been upgraded with state-of-the-art technology including the latest generation of Automated Call Distributors (ACDs). Acting on behalf of TRUST's hotel partners, the centers will be able to resolve an anticipated 99% of incoming requests
whether they originate in phone calls or at hotel partner Web sites. Service representatives focus on resolving all customer needs, including such specialized services as arranging limousine service or flowers in the room and other special requests.
"Our hotel partners rely on TRUST International as the strongest provider of global coverage and customized services in centralized call centers. We are delighted to have an executive of Richard Wiegmann's stature and experience join this outstanding organization," said Sven Hohmann, Chief Operating Officer and Chief Financial Officer. "We are confident that he will enhance our already high standards of service and technological innovation as our worldwide call centers provide increasingly sophisticated services to a steadily growing number of callers."
Before joining TRUST, Mr. Wiegmann served as Manager of Call Center Customer Services at Amadeus, a global travel distribution system, where he also consulted with corporate clients on call center activities. Previously, he was Reservations and Operations Manager at tour operator DERTour, where he managed the Call Center for City Travelers.
Mr. Wiegmann, a native of Bielefeld, Germany, received his training in the travel industry at Euro Lloyd, a subsidiary of Lufthansa AG located in Frankfurt am Main.
TRUST International is a member of the Bertelsmann Group, the international media giant. TRUST develops and implements a state-of-the-art central reservation system, providing tailor-made, real-time reservations and global distribution solutions for the hospitality industry. TRUST services provide real-time solutions that seamlessly connect hotels and bookers worldwide, including private label telephone lines, connectivity to all Airline Reservations Systems and to various websites and Internet platforms. TRUST maintains three offices worldwide including the Headquarters in Frankfurt, the Americas office in Orlando, Florida, and a reservations center in Singapore. Among TRUST's clients are some 1,300 hotels at 685 destinations in 95 countries such as SRS-WORLDHOTELS, Four Seasons Hotels & Resorts, Steigenberger Hotels & Resorts, Pan Pacific Hotels & Resorts, Kempinski Hotels & Resorts, Dorint Hotels & Resorts, Mövenpick Hotels & Resorts, Mandarin Oriental Hotel Group, Preferred Hotels & Resorts, Swissôtel, Oberoi Hotels, Astron Hotels, and Small Luxury Hotels of the World.