e-Travel customer SouthTrust Corp., a leading financial holding company, has experienced growing utilization rates since the completion of its April rollout - 42 percent in August, and growing each quarter. Additionally, SouthTrust has reduced travel agency head count, resulting in substantial cost-savings. SouthTrust credits this success directly to e-Travel's ease of use and superior customer service and support.
"The comprehensive training that our travel coordinators received on the system was just the first step in providing excellent user and customer support," said Katie Burgess, SouthTrust travel manager. "Our account consultant continues to help us with support questions and to achieve our goal of broad company-wide usage."
Continuing to set industry standards in customer service, e-Travel offers:
- Dedicated project management for the initial implementation and configuration.
- Dedicated account consulting for the entire life of the agreement with e-Travel.
- Comprehensive and flexible training programs, including agency training, live, Web-based and self-paced training for travelers, and training for the travel department.
- "The Connection" - a customer extranet that provides resources and tips for adoption success.
- e-TUG - the annual e-Travel User Group.
- Significant traveler feedback programs including third-party usability studies and analysis of user feedback submitted by travelers.
- Three-phase change management program, developed to secure executive-level, as well as employee, buy-in to raise utilization and maximize travel agency value.
- Industry education programs, including Internet seminars, white papers and other resources.
All e-Travel customer programs are designed to set new levels of technology adoption within a company's managed travel program. For example, "The Connection," launched in April 2001, serves as a resource for customers by providing them with research, white papers and industry information. As part of its customer-focused initiatives, e-Travel helps all of its corporate customers:
- Generate high average utilization and adoption.
- Realize an immediate return on investment.
- Stay informed and educated about industry trends and developments.
Plan for continuous improvement.
"Our efforts to design programs that facilitate higher utilization are paying off, as more and more of our customers experience the substantial benefits associated with Internet-based travel management," said Scott Gutz, e-Travel CEO. "e-Travel's entire business model is focused on driving customer success. Excellent service ensures that result."
Please visit www.e-travel.com/etravelconsulting.htm for more information about e-Travel's ACES program.
About e-Travel, Inc.
e-Travel, Inc. provides online managed travel services for businesses worldwide. The company's e-Traveler(SM) service integrates all components of a managed travel program, including preferred suppliers, negotiated rates and travel policy, into a single Internet-based service that enables travelers to book air, car, hotel and rail, all within corporate guidelines. e-Travel's customers, including Gateway, Inc., Ingersoll-Rand Company, Oracle Corporation and Philip Morris Companies, enjoy the industry's highest average utilization rate for corporate online booking. The company's partners include American Airlines, Amtrak, Continental Airlines, Delta Air Lines, The Hertz Corporation, National Car Rental, SatoTravel, StarCite and Pegasus Solutions, which represents more than 150 hotel chains worldwide. e-Travel is on the Web at www.e-travel.com.
Copyright 2001, e-Travel, Inc. All rights reserved. e-Travel is a registered trademark of e-Travel, Inc. eTLink is a service mark of e-Travel, Inc. All other trademarks belong to their respective owners.
