Visual One Selected for The Strand Palace Hotel, London

Visual One Systems are delighted to announce that the The Strand Palace Hotel, London, have placed an order for their integrated Front Office, Sales Ledger, Sales & Catering and Point of Sale system

Peter O’Meara, General Manager of The Strand Palace said “We spent quite some time in assessing presentations from four different companies using a number of criteria so as to be able to take a balanced view of what was on offer before deciding. The evaluation was carried out in conjunction with our company IT director, an outside IT consultant, plus a Revenue Director who had installed PMS systems across a 90-unit hotel company.

As part of our evaluation we set out the following requirements:

• We wanted to test a version of the system both with and without the PMS supplier being present.
• Key personnel were to fully test the systems operationally which we did in the UK and USA
• Ease of use and quality of product and adaptability
• Asking existing customers of the 4 suppliers about after sales service
• Compatibility of the system with other key systems (POS-TV system-Telephones-bedroom lock system-sales ledger etc.)
• Speaking to colleagues in other hotels with the 4 different systems to get unbiased feedback.

What distinguished Visual One from their competitors was a very clear signal with regard to the service they provide, which was backed up by all of the current users we questioned/visited. The system itself offered all of the programmes/facilities which are now quite standard but Visual One seemed to be able to do it with straight forward pricing and more realistic timeframes.

The commitment from the very top of the Visual One was clear from the start and although price was not a major determining factor and they were not the cheapest, their people were by far the most credible we met. This cannot be said of some that we dealt with. Whilst we await the installation to see just how good they are and the system is, we believe we have made a very good choice. As one of the largest hotels in Britain it will be a brilliant test to complete a successful installation.”

Mike Gadbury, Managing Director of Visual One Systems Europe said, “This is tremendous news for us and will have a major impact on the market. It is significant that service and support was a major factor for the hotel, and we place a major emphasis on this in our company. In addition, we have a great range of integrated products, all developed by our company on a standard Windows platform. I am delighted that we are now winning major deals like the Strand Palace and we fully expect to continue to make strong in-roads into the market as a whole”.

About the Strand Palace - The Strand Palace is one of London's best hotels for business and leisure guests. A major refurbishment of bedrooms is currently underway. Originally built as an Art Deco showpiece, the hotel has been carefully modernised. Our guests now experience the latest standards of comfort together with everything they need right on the premises from shops, restaurants and bars to a sophisticated conference and banqueting centre.

As a guest you will enjoy one of finest central locations in the capital. Just outside the doors are London's famed theatre land and the cosmopolitan bustle of Covent Garden. The City - London's financial district --- China Town, Leicester Square and Piccadilly Circus are just minutes away. Click here for more information.

About Visual One - Since 1977, Visual One Systems has provided software systems to the hospitality industry. Their Windows-based products, using a Microsoft SQL database, include property management, sales & catering, restaurant point-of-sale, back-office accounting, and golf course management. The company has 1500 sites worldwide and has many well-known customers including Sandals, Club Resorts, The Royal Westmoreland, Seymour Hotel Group, Whittlebury Hall, Wyboston Lakes and the Sandals Resorts in the Caribbean. The US Headquarters are based in Washington and the UK Headquarters are based in Leatherhead, Surrey.