TRUST.WIZCOM rated number one in independent call centre survey
TRUST.WIZCOM’s leading position reinforced with exceptional call centre services
PARSIPPANY, NJ, TRUST.WIZCOM, a subsidiary of Travelport Inc. and global provider of advanced switch, reservation and distribution solutions for the hospitality industry, today announced that it has been recognised as the leading call centre operator in the hospitality arena in an independent survey conducted recently by hotel online magazine www.hospitalityInside.com.
PARSIPPANY, NJ, TRUST.WIZCOM, a subsidiary of Travelport Inc. and global provider of advanced switch, reservation and distribution solutions for the hospitality industry, today announced that it has been recognised as the leading call centre operator in the hospitality arena in an independent survey conducted recently by hotel online magazine
The survey was conducted in the first half of 2006 and consisted of calls being made to ten hotel reservation centres, with a similar booking request made to each. There were several specific elements that were considered when evaluating each call experience; the time it took for the call to be answered; whether the call was put on hold; the friendliness and efficiency of the person answering the call; whether the caller’s information was requested; and most importantly, the quality of information provided in response to the booking request.
TRUST.WIZCOM´s European call centre, evaluated when it answered a call on behalf of WORLDHOTELS, was singled out as the best overall call centre experience. It was also highlighted as the best at offering special packages and alternative hotels, and the most effective at addressing the caller in a friendly manner.
Through its wholly-owned call centres in Europe, Asia and the Americas, TRUST.WIZCOM provides call centre services to hotel companies under the hotel’s own name and fully aligned with its brand values. As well as enhancing the experience of its customers, the outsourcing of these services enables the hotel companies to save significant resource which can be focused on its core activities.
“We know that the customers of our hotels expect professional and friendly service whenever they contact us and this is why we have chosen TRUST.WIZCOM to manage our call centre services. By working closely with us to understand our customers’ needs and by training all call centre staff in exactly what a WORLDHOTELS experience should be, we ensure that our customers’ expectations are met consistently,” says Dirk Polte, Director Operational Services & Analysis for WORLDHOTELS.
“We are delighted that our efforts to provide professional call centre solutions have been recognized by our customers and this independent industry survey. We continue to invest significantly in developing new and innovative call centre services so that we can remain the leading provider of this critical hotel requirement,” says Richard Wiegmann, chief operating officer TRUST.WIZCOM
Under the banner "Bringing Unique Hotels and People Together", WORLDHOTELS offers business and leisure travellers a wide choice of individualistic accommodation options in three distinct collections - Deluxe, First Class, and Comfort. WORLDHOTELS' guests also benefit from an extensive portfolio of partnerships, including frequent flyer programs from 16 of the world's leading international airlines, including Lufthansa, Air China und United Airlines.
To its member hotels, WORLDHOTELS provides a wide range of sales, marketing, distribution and related services. The company has about 500 member properties in more than 300 destinations and 70 countries worldwide. For more information, visit
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