How to Ensure Your Guest Experience Doesn't Break Down Behind the Scenes
Poor system integration is the top tech pain point for hotels, with 68% reporting delays or cost overruns, as siloed platforms hurt staff productivity and guest experience.
Poor system integration is the top tech pain point for hotels, with 68% reporting delays or cost overruns, as siloed platforms hurt staff productivity and guest experience.
A tactical guide for hoteliers on optimizing hotel websites to convert high-intent World Cup 2026 traffic into direct bookings using urgency messaging, personalization, and upsell strategies.
TRIBE launches a limited-edition double LP, NEW GROUNDS, and vinyl listening stations across hotels in Paris, London, Düsseldorf, and Budapest, partnering with local record stores to position hotels as cultural destinations.
Matt Bell of Mollie's outlines how the UK motel brand blends design, technology, and service culture to prove quality and affordability can coexist at scale.
A hospitality professional recounts a 1992 financial crisis during a corporate relocation to Canmore, needing $4,500 in unexpected closing costs with no resources and one day to spare.
IPW 2026 in Greater Fort Lauderdale drew nearly 5,000 delegates from 60+ countries and facilitated 75,000+ business appointments, with the series projected to drive 11 million visitors and $26.1B in U.S. spending over three years.
Pinnacle Advisory Group, founded in 1991 and based in Boston, relaunches its brand identity following a January 2026 leadership transition that placed Sebastian Colella at the helm.
US state privacy laws are creating a consent infrastructure gap that causes hotel GA4 dashboards to underreport actual PMS revenue by up to 27%, distorting AI bidding and campaign ROI.
Posadas COO Enrique Calderon discusses the company's 200+ hotel portfolio, a 30-hotel pipeline, 25 new proprietary experiences, and why Mexico's domestic leader consistently outperforms global chains.
An analysis of Pope Leo XIV's 2026 encyclical examines its moral framework around AI, labor, and human dignity, with specific implications for hospitality automation, workforce ethics, and guest data practices.
A hospitality finance veteran argues that most hotel investments underperform due to structural information gaps between owners and operators, making independent asset management essential.
Rotana's CEO argues that Saudi Arabia's hospitality boom requires investment in people and local talent pipelines, not just capital, to deliver lasting asset value and guest experience.
Every public lodging company beat Q1 2026 earnings estimates and 11 of 14 raised full-year guidance, but Middle East drag and the risk of World Cup underperformance cloud the second-half outlook. A Shiji Horizon Distribution and Kismet integration reported a 2.1x direct revenue increase and 17% of bookings through AI channels within 60 days, the most concrete data yet on AI-driven direct bookings. Two analyses argue hotels are leaving identifiable revenue uncaptured, from a $67 billion marine excursion economy to the upsell potential of frontline staff.
Every public lodging company beat Q1 2026 estimates, 11 of 14 raised full-year guidance, but Middle East drag and World Cup underperformance risk cloud the H2 outlook.
AHOCA launches its Asia Chapter in Hong Kong on May 26, bringing together US and Asian hotel owners and investors to foster cross-border ownership and capital partnerships.
Dreamscape Hospitality takes over management of the Homewood Suites Hartford South-Glastonbury in Connecticut, adding another Hilton-branded property to its national portfolio.
Coastal hotel owners are ceding USD 67B in marine excursion revenue to third-party operators, with uncaptured value estimated at EUR 2.3–9.2M per property when capitalized at a 6.5% cap rate.
Weekly Asia Pacific deal digest covers Goldman Sachs' KRW53B Seoul hotel acquisition, an Ichigo Hotel REIT divestment in Tokyo, Journey Beyond's Kakadu purchase, and airport expansions in Vietnam.
FPG argues that frontline employees outperform digital upsell tools in on-property revenue conversion, citing a Bali hotel achieving 6% RevPAR growth and a Singapore agent generating $80K in upsell revenue.
The guide provides eight essential questions hotel executives should ask AI vendors to avoid common pitfalls and ensure responsible implementation.