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21 November 2004

When Executives Speak, Hotels Listen | CNN

When corporate guests ask for something, smart hotel managers get it. At the end of every trip, business travelers have an opportunity to create their own wish list by filling out a questionnaire that will help hotels serve them better during future stays. Topics cover basic efficiency and courtesy of staff-room service, doorman, concierge or cashier -- as well as more specific concerns like shower pressure, room decorations or CD selections.

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