The aggressive delivery of Hospitality has always been key to establishing guest loyalty, and a basic component of every hotel’s management philosophy. The ability to experience that service and give hotels feedback with first hand knowledge is vital to the improvement of these basic services. Hospitality Softnet, Inc is now introducing its On-Site Service Standards Assessment in order to give that important information back to the hotel, which far exceeds in detail, feedback received from occasional comment cards and other traditional sources.

“This a two day and night Assessment is designed to give the Hotel Management objective feedback in detail from a guest perspective over a period of a normal visit.” says Gary Richards, Partner, Hospitality Softnet, Inc.

“It tests all areas of the guest experience, from the point of reservation, to arrival and departure, and all moments of guest contact throughout the stay. This service joins our other 2 day Assessment for Safety and Security, which was introduced earlier this year.”

Hospitality Softnet, Inc. offers Management and Sales solutions including: Safety and Security Assessment; Sales, Catering, and Reservation Training; Quality Assurance Test Calling to Sales and Reservation Departments; and Web based reporting.

Combined corporate client lists include Starwood Hotels and Resorts, Hyatt Hotels, Omni Hotels, Hilton Hotels, Embassy Suites, Hampton Inns, Homewood Suites, InterContinental Hotels, InterContenintal Hotels Franchise Division, Pyramid Advisors, John Q. Hammons, and many other leading lodging and management companies.