Newton Gore, president of Gold Key Solutions said, “There is a readiness among European hoteliers to automate the high level of guest service and protocol for which the Continent is well known. Bylaws of the Union Internationale des Concierges d’Hotels state: ‘The main task of the Concierge is to look after the hotel guests, fulfilling their every requests and answering their inquiries, giving them information about the city and country, making hotel bookings, car rentals, restaurant and airline reservations, etc.’ Now this prestigious group, which is the gold standard for guest service, has a tool to streamline and facilitate their charter.”
“With the arrival of modern means of communication comes the entrance to the electronic highway and onward to a whole new world. As concierge we should not fear this new technology but grasp it and use it to our advantage for the development of our profession and to offer greater service to our guests,” writes Denis T. C. O’Brien, International President of the prestigious Union Internationale des Concierges d’Hotels, known as Les Clefs d’Or, in his website letter to over 3,300 members in 37 different countries.
Over 40 Les Clefs d’Or – or Golden Keys - staffed hotels in the USA use The Concierge Assistant. “We highly value the insights our Les Clefs d’Or clients share as we continue to perfect our system,” said Newton Gore. “Our goal is to give each concierge a tool to continually wow and delight his or her guests.” Gold Key Solutions, whose name was inspired by the dedication and professionalism of this group, hosted its 2005 users conference to coincide with the Les Clef d’Or USA users meeting in New Orleans in May 2005.
About Les Clefs d’Or | Les Clefs d’Or is a not-for-profit association dedicated to continued education, effective networking, and enhanced job performance of all its members. The Les Clefs d'Or concierge is trained to guide, inform, and advise visitors throughout their hotel stays. Whether it is a simple request or a complex problem, their function is to cater to guests' needs. Les Clefs d'Or concierges pride themselves in learning about their cities and environs, restaurants, theatre engagements, events, and sightseeing destinations in order to help guests get the most out of their visits. Les Clefs d'Or concierges are professionally trained individuals who have built up their skills and contacts for many years to open doors throughout their cities and, indeed, around the world for their guests.
About Gold Key Solutions | Gold Key Solutions’ The Concierge Assistant improves guest service and staff communication by creating orderliness and accuracy throughout the entire concierge process for properties of all types. The Windows-based application increases staff efficiency and reduces expenses by automating all guest services activities and reporting, allowing managers to put in place a standard of excellence that may be continually refined. The Concierge Assistant is used by over 200 full-service hotels including many Ritz Carlon, Four Seasons, Marriott, Hyatt, Starwood, and other quality properties. The Concierge Assistant is also employed by numerous residential living properties and by personal-assistant and professional concierge companies to optimize services to their clients.
