Orlando, Florida, The new Professional Development Program developed by the American Hotel & Lodging Educational Institute (EI)offers hospitality professionals a convenient and effective way to enhance their management skills and learn about the latest technology trends.
This online suite of 25 professional development modules covers topics in the areas of leadership, human resources and technology within the hospitality industry. Each topic was chosen for its relevance to today’s hospitality professional. Each online workbook is designed to be completed in about one hour and is followed by a quiz.
Each completed module in the Professional Development Program will count as a personal enrichment activity for maintenance of professional certification earned through the Educational Institute. Each module comes with a printable Certificate of Completion that offers supporting documentation for recertification.
The Professional Development Program includes the following modules:
Leadership Series
- Branding
- Communication
- Building High-Performance Teams
- Motivation Through Leadership
- Conflict Management
- Continuous Improvement - Process and Tools
- Changing Nature of Leadership
- Managing Organizational Change
- Power and Empowerment
- Quality Service
- Time Management
Human Resources Series
- Discipline
- Evaluating and Coaching
- Hourly Employee Training Process
- Planning and Recruiting
- Selection
Technology Primer Series
- An Introduction to Hotel Systems
- Computer System Failure Contingency Planning
- e-Commerce: Frequently Asked Questions
- Food and Beverage Systems
- Hotel Technology Infrastructure
- Principles of Privacy
- Revenue Management
- Telecommunications in the Hospitality Industry
- The Fundamentals of System and Data Security
Each module in the Professional Development Program is available for $30 for AH&LA members and $45 for nonmembers, and can be ordered from EI’s secure, online shopping cart at www.ei-ahla.org/pdp. Or call 800-349-0299 or 407-999-8100 to speak with an account executive.
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.
