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 6 February 2009
Eighth Edition of EI’s Best-Selling Front Office Textbook Addresses New Hospitality Issues
Lansing, Michigan, The American Hotel & Lodging Educational Institute (EI) has published the eighth edition of its popular textbook, Managing Front Office Operations. Written by Michael Kasavana, Ph.D., of Michigan State University, and Richard Brooks, CHA, of The TWE Group, textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience.
The eighth edition has been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.
Managing Front Office Operations, Eighth Edition, is available from EI for $79.95; AH&LA members pay $56.95. To order, visit EI’s shopping cart at www.ahlei.org or call 800-752-4567 or 517-372-8800. Outside the U.S. and Canada, please call 407-999-8100.
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.
RELATED BOOK
 Managing Front Office Operations, Eighth Edition
By Educational Institute of AH&LA
This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels.
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CLICK HERE to learn more about American Hotel & Lodging Educational Institute (EI)
front, office, edition, operations, eighth edition,
Elizabeth Johnson
Senior Marketing Manager
Phone: 517-318-2359
Email: ejohnson@ahla.com
American Hotel & Lodging Educational Institute (EI)
www.ahlei.org
800 N. Magnolia, Suite 300
USA
- Orlando, FL 32803
Tollfree: (800) 752-4567
Phone: (407) 999-8100
Fax: (407) 236-7848
Email: bvazquez@ahla.com
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2012 Annual ICHRIE Summer Conference & Marketplace
