“We’ve heard from many of our existing clients and in several discussions with potential clients about the constraints on budgets in today’s economic climate” said, IGMAS Technologies, Inc. president Michael Breindel. “Clients are reluctant to spend monies on new equipment and technologies during this current downturn in the travel industry. Virtualization enables us to help customers run multiple operating systems on single server or workstation. This reduces capital costs, energy efficiency, maintenance, and staffing needs. Virtualization can also improve corporate performance of enterprise applications by increasing availability, business continuity, and greater disaster recovery options. Desktop management and control is also increased with faster deployment of desktops creating fewer support issues due to application compatibility.

Breindel continued, “Our model has always been to develop real-world solutions to our hospitality clients’ needs; incorporating current technologies as much as possible to make the solutions very affordable.

In addition to providing opportunities to become more efficient with Virtualization, IGMAS will be discussing the benefits of hospitality helpdesk services; working with clients to become more efficient by taking advantage of both live operator and automated services. “We’re able help clients with existing onsite IT resources become more effective by prioritizing their support needs, by using our helpdesk ticketing and dispatching system, and by monitoring results. Our US-based IT Helpdesk is staffed with experienced hospitality support engineers and network administration professionals, providing clients with greater access and depth to increase the service and support to users while reducing fixed costs and overhead to the organization”, said Dave Miller, Vice President. “We offer a single point of contact taking all incoming calls, prioritizing, tracking, dispatching, and client surveys and follow-up. Our helpdesk features electronic incident tracking, client knowledgebase, a Web-based self-service portal for clients to initiate, track, and review all support issues, and more – a great tool that customers really appreciate as it helps them remain completely involved in their support efforts.”