Guest Satisfaction - August 2009 Chatter Guard Benchmark Report Is Released

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August is traditionally the last month of the leisure traveler, before business travelers return in the cooler fall months. As it turns out, the travelers are leaving hotels on a bit of a down note. Overall, visitors were less enthusiastic in their ratings than they had been in the month of July. On a scale of 1-5, 5 being "fantastic" and 1 being "poor," the average lodger reported a slight 1.09% decline in Resultant Quality Score (3.66 to 3.62), a 1.9% decline in Dining (3.68 to 3.61), a 2.52% decline in Housekeeping (3.41), a 1.89% decline in Staff (3.71 to 3.64), and a 4.91% decline in Value. In fact, the only areas that posted any gains were Facilities and Rooms. Facilities stayed more or less constant with a move from 4.10 to 4.12 (+0.49%), and Room Quality posted the biggest gains of 2.47% (3.64 to 3.73). With the return of cooler weather and business travelers, we'll see next month if hotel ratings continue to cool as well.

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About Lodging Interactive

Lodging Interactive is a leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective Internet Marketing Services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients included branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.

The Company offers a number of effective online tools and services: ChatterGuard.com, an online social media monitoring and reputation management system, HuBBub, a fully managed Travel 2.0 Distribution & Marketing service, HotelWebShows, an economical video montage and YouTube distribution service, CommentCards.com, a full-service business-2-consumer comment card service, eProposalSystem.com, an online RFP response system hotel Sales Managers, RFPLink.com, a group RFP lead generation, HotelDirectBook.com, a consumer hotel portal, link2brand.com, personalized URl's for hotels, DiningClick.com, Internet Marketing Services for the restaurant industry, and Spa Interactive, Internet Marketing Services for the health spa industry.

Lodging Interactive is a proud member of the American Hotel & Lodging Association (AH&LA), The California Hotel Association, the Day Spa Association, and a supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at rjwalsh@lodginginteractive.com or at 877-291-4411. The company's website is located at www.LodgingInteractive.com.

About Lodging Interactive
Lodging Interactive, headquartered in Parsippany, NJ, is an award winning leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective hotel Internet marketing services to hundreds of hotels, resorts, ownership properties, spas and restaurants. Clients include branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.
Through its CoMMingle Social Media Marketing Agency operating division, the Company offers hospitality focused and fully managed outsourced hotel social media marketing customized solutions.
Lodging Interactive is an award winning interactive marketing agency and has been recognized as a leader by the International Academy of Visual Arts, Interactive Media Awards, Web Marketing Association and Travel Weekly's Magellan Awards.

Lodging Interactive is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI) and a proud member of the Asian American Hotel Owners Assn. (AAHOA). For more information contact Richard Walsh, Vice President of Business Development at sales@lodginginteractive.com or at 877-291-4411. The company's website is located at www.LodgingInteractive.com