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Press Release Human Resources

Technical Training Boosts Your Bottom Line - becomes a vital guest service strategy (HSMAI Marketing Review)

New technology products and product updates are a fact of life in business today. Add to this, the turnover of employees in the hospitality industry, and technical training becomes a vital guest service strategy.

New technology products and product updates are a fact of life in business today. Add to this, the turnover of employees in the hospitality industry, and technical training becomes a vital guest service strategy. Executives need to anticipate what kind of experience the guest will have making reservations and/or checking in. They need to understand what the difference is between dealing with someone who is trained and someone who isn't. Why?

HSMAI (USA)

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HSMAI is the leading organization of sales and marketing professionals representing all segments of the hospitality industry. With a strong focus on education, HSMAI has become the industry leader in identifying and communicating trends in the hospitality industry while operating as a leading voice for both hospitality and sales and marketing management disciplines. Founded in 1927, HSMAI is an individual membership organization comprised of nearly 7,000 members from 35 countries and 60 chapters worldwide. For more information, contact the Hospitality Sales & Marketing Association International, 8201 Greensboro Drive, Suite 300, McLean, VA 22102, phone (703) 610-9024; fax (703) 610-9005, www.hsmai.org.

Human Resources Human Resources Technology Sales & Marketing
HSMAI (USA)
Association

HSMAI is a global organization of sales, marketing, and revenue management professionals representing all segments of the hospitality industry. With a strong focus on education, HSMAI leads the way in identifying and communicating trends in the hospitality industry. Operating as a leading voice for both hospitality and for sales, marketing, and revenue management disciplines, HSMAI connects its members with customers.