Click here to view the Gómez Hotel Industry Benchmark - June 2003(PDF)
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John Lovett, Senior Performance Analyst - John Lovett is responsible for competitive site performance and usability analysis and testing delivered via the company's Performance Benchmark Assessment, Usability Benchmark Assessment and Gómez Performance Index products and services. Previously, his responsibilities included research and analysis of e-commerce strategies including evaluating the competitive environment between traditional retail outlets and pure-play Internet companies. A highly regarded speaker, Mr. Lovett is called on to present at industry events such as the DMA net.Marketing Conference, Wired to the World and the Sports Media & Technology Summit. His work has been cited in media outlets such as the Wall Street Journal, USA Today, Business 2.0, National Public Radio, E-Commerce Times and CBS MarketWatch as an authority on the Internet space. He holds a BA in English from Colorado State University.
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Gómez helps companies understand the impact of performance as well as usability and functionality relative to the online customer experience. The site elements we benchmark are instrumental in shaping overall customer satisfaction, and drive customers' willingness to utilize the online channel. Gómez follows the travel, retail and financial services industries, measuring the business effectiveness of Internet offerings. To learn more, visit www.gomez.com.
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Kevin Heilbronner is the US Editor for wiredhotelier.com and hospitalitynet.org, providing streaming multimedia-content for these websites. Based outside of Washington DC, Heilbronner has worked with Hsyndicate to conduct interviews at several hospitality trade shows in the US and Europe over the last couple of years. His column and content are featured in the Hospitality Net weekly newsletter. A familiar voice in Washington, DC, Heilbronner is the stadium announcer for the NBA's Washington Wizards, WNBA's Washington Mystics and WUSA's Washington Freedom. He resides in Centreville, VA and can be reached via email: [email protected].