Linda Hirneise is a Partner at J.D. Power and Associates, having joined the firm in 1982. She is responsible for the Hotel/Hospitality practice, which focuses on guest, meeting planner and employee satisfaction studies and on-site property quality audits as well as performance improvement measures for this industry. Previously, Ms.Hirneise developed the firm's Certified Retailer Program, a national recognition program based on retail sales satisfaction. She was also responsible for the initial program development of the firm's Power Information Network, a unique nationwide data collection system that provides real-time retail sales transaction data for subscribing automotive dealers and manufacturers. Prior to joining the firm in 1982, Ms.Hirneise taught business education at a large Southern California high school. Ms.Hirneise earned a bachelor's degree from Oregon State University and a master's degree in education from California Lutheran University.

J.D. Power and Associates is an ISO 9001:2000 registered global marketing information services firm that helps businesses and consumers make better decisions through credible, meaningful, and easily accessible customer-based information. Headquartered in Westlake Village, California, the firm has four U.S. offices and international offices in London, Tokyo, Singapore, Sydney, and Toronto. Media e-mail contact: john.tews@jdpa.com or michael.greywitt@jdpa.com.

ONHTEC®, a co-production by Hospitality Financial and Technology Professionals® and Hsyndicate, is the most comprehensive and trendsetting online conference & showcase of hospitality IT & distribution technology available on the web. Launched in October 2002, ONHTEC ® provides monthly scheduled online conferences geared around pertinent trends in hospitality technology. ONHTEC ® aims to provide knowledge & know-how to industry professionals at all levels of expertise.For more information visit www.onhtec.com.

Kevin Heilbronner is the US Editor for wiredhotelier.com and hospitalitynet.org, providing streaming multimedia-content for these websites. Based outside of Washington DC, Heilbronner has worked with Hsyndicate to conduct interviews at several hospitality trade shows in the US and Europe over the last couple of years. His column and content are featured in the Hospitality Net weekly newsletter. A familiar voice in Washington, DC, Heilbronner is the stadium announcer for the NBA's Washington Wizards, WNBA's Washington Mystics and WUSA's Washington Freedom. He resides in Centreville, VA and can be reached via email: Kevin@hsyndicate.com.