Point-Counterpoint: Employees have changed – have employers? Can hotel hierarchy adapt to the demands and expectations of their new employee pool - Generations X and Y ? Who is winning the hiring contest – and retaining their employees? The hotel industry is often the first entry point into the labour market for many immigrant workers. How are these workers changing the industry?
Moderator:
- Jeffrey Catrett, Dean, Ecole Hôtelière Lausanne
Panelists:
- Alessandra Alonso, Director & Co-Founder, SHINE
- Patrick Dalban-Moreynas, Head, Hotels, Catering & Tourism Sector, IUF (International Union of Food, Agricultural, Hotel, Restaurant, Catering, Tobacco and Allied Workers' Association)
- Bruce Harkness – Director Human Resources, Kempinski Hotels & Resorts
- Philippe Rossiter, Chief Executive, HCIMA (Hotels & Catering International Management Association)
Jeffrey B. Catrett joined École Hôtelière de Lausanne (EHL) in June 1997 and is the academic Dean. He is responsible for maintaining the School’s high academic standards, developing EHL’s undergraduate, post-graduate, research, consulting, and executive education as well as the day-to-day administration of academics at the School. His career in hospitality and education spans 20 years and four continents. Prior to joining EHL, Jeffrey was Dean of Academics at Hotel Management School, Les Roches, Switzerland. He started his career in the hospitality industry, where he held key operational management positions principally with Omni International and Swissôtel. He graduated from Middlebury College, US with an AB in Political Science and holds an MMH in Hotel Administration from Cornell University, US. He has contributed regularly to major hospitality journals. Jeffrey Catrett is American and speaks fluent French and German.
The Ecole hôtelière de Lausanne (EHL) is a leading international hospitality management school. The School is committed to providing the hospitality industry with talented graduates, who will be the future leaders of the industry. Its mission is to develop the proficiency of each student by educating them in a world class learning environment and through providing an innovative and demanding curriculum. EHL is the only hospitality school in Switzerland with HES (Haute Ecole Spécialisée / 'University of Applied Sciences') accreditation from the Swiss authorities. It offers an International Hospitality Management degree in French and English, both accredited as an HES degree in Switzerland and as a Bachelor of Science Degree (B.Sc.) by the New England Association of Schools and Colleges in the USA. EHL also offers a Master in Hospitality Administration (MHA) programme. Other activities include the consultancy services of the Lausanne Hospitality Consulting division and the research practice of the Lausanne Institute for Hospitality Research. EHL is a private, non-profit foundation and as such reinvests all profits solely into its activities and development.
IH&RA, the International Hotel & Restaurant Association (www.ih-ra.com), is the only global business organization representing the hospitality industry worldwide. Its members are national hotel and restaurant associations throughout the world, and international and national hotel and restaurant chains representing some 50 brands. Officially recognized by the United Nations, IH&RA monitors and lobbies all international agencies on behalf of this industry, estimated to comprise 300,000 hotels and 8 million restaurants, employ 60 million people and contribute 950 billion USD annually to the global economy. Visit www.ih-ra.com for further information.
