Gomez Performance Index For Hotels: October 15 - November 15, 2005
The prevailing goal for hoteliers in the Performance Index is overall consistency. With few notable exceptions, the benchmarked sites on our index demonstrate very predictable average application speed and success rates. Since the last period, the average benchmark response time has increased from 10.94 seconds to 12.08 seconds. Thankfully, the success rate returned to a more acceptable level, from 96.98% to 98.18%.
The prevailing goal for hoteliers in the Performance Index is overall consistency. With few notable exceptions, the benchmarked sites on our index demonstrate very predictable average application speed and success rates. Since the last period, the average benchmark response time has increased from 10.94 seconds to 12.08 seconds. Thankfully, the success rate returned to a more acceptable level, from 96.98% to 98.18%.
Success Rate
It looks like hoteliers have made their holiday site changes and their sites are very stable and Gomez expects this to stay the course through the busy holiday travel period. Alas, there may be an outage or two during a busy day, but the hotelier should rebound quickly.
Response Time
Compared to October, two hoteliers made site changes that have increased their response time (over 4 seconds), and two other leaders have seen a creep in response times (up to 4 seconds), as well. These summer-time leaders were the cause for the over benchmark increase in response time.
Hoteliers below the average have not changed since the previous reporting period. These hoteliers are at least consistent month over month.