Hospitality Net

Delray Beach, Florida, USA. | Hilton Hotels has transformed its approach to delivering telephone accounting and call logging software. Hilton now provides call accounting capabilities to its UK and Ireland hotel managers as a centrally-hosted software service using SDD's JAZZ Fusion.

JAZZ Fusion is a centrally-hosted, multi-property call accounting software and services platform. With JAZZ Fusion, Hilton has eliminated individual telephone call accounting and call logging systems at nearly 80 Hilton UK & Ireland properties. JAZZ now supports Hilton's almost 17,000 hotel rooms in real-time from a single server and single data base platform. JAZZ provides a single central point from which to define and manage Hilton guest telecommunication experiences across the entire enterprise.

"JAZZ greatly simplifies our corporate management of voice technology", says Neil Murray, Regional Director of IT at Hilton Hotels UK & Ireland. "JAZZ eliminates our monitoring, management, and ongoing upgrades to aging on-premise software and hardware. Today we monitor and manage technology from a single point in our data center. We are delivering better software more reliably and with more useful real-time information; all while actually reducing our lifecycle technology costs."

"The existence of the public internet and of private wide area networks across Europe creates the opportunity for big customer gains from hosted software services like JAZZ", says Ron Tarro, President and CEO of SDD. "JAZZ software uses even limited bandwidth networks to eliminate the constraints and costs of aging distributed telephone call accounting software systems. For Hilton, JAZZ has drastically reduced the dependence on local technology skills by eliminating dozens of distributed hotel-based servers, their supporting technology, and their hidden costs. Meanwhile, JAZZ has expanded the Hilton management's access to financial information by eliminating dozens of isolated databases and reporting process by presenting real time guest information in a consolidated fashion across the business. "The Hilton team in UK & Ireland can today leverage on-demand information rolled-up to an enterprise level and can use that information to immediately implement changes in guest pricing and packaging", notes Mr. Tarro.

About SDD and JAZZ Fusion
JAZZ Fusion, from SDD, is a collection of integrated software tools and management services for billing and provisioning voice and internet services over enterprise and property-based networks. JAZZ Fusion can be implemented as premise-based software serving a single property, as hosted software serving an entire customer enterprise, or as a software service (SaaS) can be subscribed to over public and private networks. SDD also provides JAZZ Fusion Telemanager profitability management services that help customers drive maximum returns from the JAZZ software and customer infrastructures. JAZZ Fusion supports telecommunications and internet infrastructures globally.

SDD is a software and services company based in Delray Beach, Florida U.S.A. with customers spanning the America's, Europe, Asia Pacific, and the Middle East. SDD customers include many of the largest and most prominent hotels and commercial properties in the world including Wyndham, Hyatt, Starwood, Hilton, Intercontinental Hotels, Four Seasons, Ritz Carlton, MGM Mirage, Walt Disney World, Loews, and many others. For more information about SDD contact sales@jazz-fusion.net or visit the website www.jazz-fusion.net.

About Hilton Hotels In The UK & Ireland
Hilton UK & Ireland currently operate 75 hotels with over 15,300 bedrooms and 15,200 staff throughout the country. For further information on Hilton UK & Ireland properties, please visit www.hilton.co.uk.

Hilton Hotels Corporation is the leading global hospitality company, with more than 2,800 hotels and 480,000 rooms in 76 countries and territories, including 100,000 team members worldwide.

The company owns, manages or franchises a hotel portfolio of some of the best known and highly regarded brands, including Hilton®, Conrad®, Doubletree®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations™, Homewood Suites by Hilton® and The Waldorf=Astoria Collection®.

The Hilton Family of Hotels adheres to founder Conrad Hilton's philosophy that, "It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality." The company put a name to its unique brand of service that has made it the best known and most highly regarded hotel company: be hospitable®. The philosophy is shared by all brands in the Hilton Family of Hotels, and is the inspiration for its overarching message of kindness and generosity.

For more information about our company, please visit www.hiltonworldwide.com, and to learn more about our be hospitable philosophy, please visit www.behospitable.com.