As hoteliers around the globe look for new ways to bring in additional revenue and enhance the overall guest experience (both increasingly important in today's economy), Intelity, an innovator in hospitality technology, presents a perfect solution. Intelity's newest product, the Interactive Customer Experience ™ (ICE) solution, allows hoteliers to actually find revenue that already exists, while increasing customer service at the same time. For many hoteliers, a major benefit ICE brings to the table is its quality assurance back-end tracking system know as ICS. ICS captures every guest interaction with ICE, develops more than 200 customized reports by rate code and market segment and even measures its own daily return on investment.
"ICS gives our hoteliers the ability to manage their guests beyond check-in and throughout their entire stay. Never before has there been a solution so rich in functionality that it literally pulls everything into one comprehensive solution," says David Adelson, Founder and CEO of Intelity. "The real-time reporting allows hoteliers to find revenue from up-selling additional items, such as dessert with room service, to adjusting staffing levels to best meet the needs of the property. ICS time codes all requests allowing the property to measure the efficiency of the staff and ensure each guest is assisted in a timely manner."
The front-end of ICE serves to assist each guest in maximizing their visit; it features real-time updates for room service menus, resort amenities and area attractions. Beyond the in-room compendium components, ICE schedules activities, including spa treatments and dinner reservations, arranges services, such as room service and valet, and allows users to customize their language preference so all guests benefit from this solution, no matter what country they call home. The solution is available to properties in three forms, ICE Touch, features an in-room touchscreen computer system, ICE Connect, utilizes personal laptops or other in-room computers, and ICE Mobile, operates on smartphones. Each version of ICE includes the same front-end and back-end capabilities.
"With ICE Touch, ICE Connect and ICE Mobile, properties will only need one solution to meet and exceed the expectations of their guests," according to Adelson.
ICE is currently available in the United States and will continue its international rollout with Hacienda Tres Rios in Mexico's Riviera Maya next month. For a live demo and more information on Intelity's ICE, visit www.intelityice.com. Interested hoteliers and timeshare managers can call toll free 1-888-REV PAR 1 to speak with an ICE hospitality expert for more information.
Intelity, headquartered in Orlando, Fla., is a hospitality software solution company focused on the self-service marketplace. Currently, Intelity is distributing ICE and its corresponding ICE Control System, "ICS", backbone system to hotel and resort partners. Intelity designs its software/hardware products with a focus on guest service, quality feedback and direct consumer marketing.
Danielle Storm
