Carlson Rezidor Hotel Group names Global Employee Of The Year and Global Hotel of the Year Award
MINNEAPOLIS (Feb. 22, 2011) Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced the winner of its 2011 Global Hotel of the Year Award, the Radisson Blu Hotel, Amsterdam. The hotel was selected from the group's global portfolio of more than 1,300 hotels and honored at the company's global hotel business conference last week in Nassau, Bahamas. The hotel was recognized for its outstanding performance in terms of employee engagement, guest satisfaction, revenue generation and economic performance.
"This hotel has truly raised the bar on achieving operations and service excellence and helped move us closer to fulfilling our strategy of having segment-leading global brands," said Kurt Ritter, president and chief executive officer, The Rezidor Hotel Group.
The 248-room Radisson Blu Hotel Amsterdam stands out with its unique architectural touches in the heart of Amsterdam. The hotel's atrium was carefully designed to encompass several 18th-century merchant houses, a former paper factory and a 19th-century vicarage. In 2011, the hotel was awarded the "Certificate of Excellence" by TripAdvisor and currently ranks as the 13th best hotel in Amsterdam. In 2010, the hotel made the "Insiders' Select Award" list by Expedia.
U.S. EMPLOYEE RECOGNIZED AS CARLSON REZIDOR HOTEL GROUP 2011 GLOBAL EMPLOYEE OF THE YEAR
MINNEAPOLIS and STONE MOUNTAIN, Ga. (Feb. 22, 2011) – Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced that Kareem Cole, a guest services agent at the Country Inn & Suites By Carlson Stone Mountain, Ga. was selected as Carlson Rezidor Hotel Group's 2011 Global Employee of the Year from more than 80,000 employees. The announcement was made at the company's global hotel business conference last week in Nassau, Bahamas.
Cole was recognized for his outstanding guest service performance that is synonymous with the Country Inns & Suites Be Our Guest employee service training program. His selection topped nominations across the group's global portfolio, including the Americas, Europe, Middle East and Africa and Asia Pacific.
"It just goes to show you that hard work and perseverance pay off in the end. At the end of the day, all we want to provide is the best customer service, nothing less, nothing short of that," said Kareem Cole, the award recipient and guest services agent, Country Inn & Suites By Carlson Stone Mountain.
"The consistent theme surrounding Kareem from both our guests' and associates' feedback is that he is a genuine person that cares for everyone that meets or works with him at this hotel," said Kataki Patel, general manager, Country Inn & Suites Stone Mountain. "Everything he does is with our guests and fellow team members in mind. He is just a great employee that loves taking care of people."
"I am proud to award Kareem with this global distinction," said Thorsten Kirschke, president, Americas. "His enthusiasm and passion for excellence exemplifies what this award and this wonderful industry are all about."
About Radisson Hotel Group
Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
Radisson Rewards is our international rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards offers an exceptional experience for our guests, meeting planners, and travel agents at over 550 hotels in Europe, Middle East, Africa and Asia Pacific.
Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.
The health and safety of guests and team members remain a top priority for Radisson Hotel Group. All properties across the Group's portfolio are subject to stringent health and safety requirements, as outlined in the Radisson Hotels Safety Protocol.
More than 100,000 team members work at Radisson Hotel Group and at the hotels licensed to operate in its systems. For more information, visit our corporate website. Or connect with Radisson Hotels on:
