'Connectivity by Pullman' live at Pullman Brussels Midi hotel
Based on Quadriga‘s HTNG award-winning PMN® solution
The Pullman Brussels Midi Hotel is the first Pullman hotel worldwide to deploy 'Connectivity by Pullman', a new brand concept based on Quadriga's award-winning Personal Media Network® technology, and designed to deliver a unified experience for the guest, across the in-room TV and mobile platforms. Pullman Hotels and Resorts, the upscale international brand of Accor, selected Quadriga's PMN® solution earlier this year as a new brand standard. Quadriga has worked closely with Pullman to develop the unique 'Connectivity by Pullman' interface, which is now installed on the TV in all 237 guest rooms at the Pullman Brussels Midi. The mobile app is also available to guests in the 26 suites and executive rooms, on tablets provided by the hotel.
'Connectivity by Pullman' is also available now for guests to download from the App Store onto their own mobile devices (extending to Android devices by the end of the year). When the guest device is paired with the in-room TV, Quadriga's PMN® delivers an integrated environment where the TV, smart phone and tablet are all synchronised to deliver a single set of services, helping guests to both work, as well as relax, during their stay. This one-time download will provide guests with the same 'Connectivity by Pullman' mobile experience in all Pullman hotels around the world where the solution is deployed.
'Connectivity by Pullman' offers guests free WiFi Internet access and free on-demand entertainment, as well as media streaming functionality, enabling them to stream personal content, for example photos, from their mobile device, to the TV. A core feature is the optimisation of the mobile device, enabling guests to use it as a remote control to quickly and easily navigate the TV channels and the IPG, on-demand content and specific hotel information, as well as play movie trailers. Guests are also able to order in-room dining directly from the mobile device, providing an instant ordering process, that includes order acknowledgement by hotel staff in the guest language and billing to the room.
Emile Lannoy, General Manager of Pullman Brussels Midi, says, "With the new 'Connectivity by Pullman' and Quadriga's PMN®, we are responding to the real needs of our guests – in the way they wish to access information and entertainment – as well as the services they are looking for during their stay with us. It also provides us with a superb window to communicate our own content and new initiatives, for example 'The Pullman Magazine' app, the 'Pullman Collection' promoting artists and the 'Pullman Gallery' promoting destinations." He continues, "We can already prove its success by analysing the positive feedback posted on social media and I am delighted the Pullman Brussels Midi was selected as the initial pilot site for this exciting new guest concept."
Following the pilot in the Pullman Brussels Midi, Quadriga is progressing a global roll-out of 'Connectivity by Pullman'.
Jean-Philippe Delouis, Quadriga's Area Managing Director for Western Europe comments, "We are delighted 'Connectivity by Pullman' has been so well received at the Pullman Brussels Midi and we look forward to working with other Pullman properties around the world to deliver such an innovative and exciting guest communications solution."
About Quadriga
Quadriga is a guest technology managed service provider with 275 employees operating in the key strategic geographies of North America, Europe, the Middle East and Africa, supporting more than 300,000 guest rooms. At Quadriga, our success is driven and underpinned by our ability to react with speed and agility to client and market needs to enable us to truly realise our values of empowerment, trusting partnerships, customer excellence, entrepreneurship and ownership.
Through an ever-growing portfolio of products, services and content, proprietary to Quadriga or via 'best-in-class' partners, Quadriga provides customers with the flexibility and reassurance that they can obtain a complete and relevant technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single, global partner.
Quadriga's range of TV and mobile communications platforms, easy-to-use guest Internet solutions, network management, consultancy and delivery services and multimedia content means it can work with its customers to converge today's disparate technologies to create a technology ecosystem that delivers unequalled guest service and hotel operational efficiency.
As the hospitality sector expands globally, Quadriga's global footprint extends across North America, Europe, the Middle East and Africa. This is being achieved through a combination of Quadriga's own operations and a distribution model into selected countries and territories.
The company will continue to leverage its capabilities, its partnerships and deep knowledge of the hospitality sector to create solutions that harness the latest technologies and meet ever evolving customer needs and guest expectations.
For more details on the company visit: www.quadriga.com
Vicky Daniels
Group Marketing Manager
+44 (0) 118 916 7181
