What will the hotel of the future look like? The technologies being developed today will afford the busy traveler a highly personalized experience. Take a look at the five ways your hotel stay will be completely redefined:

1. Keyless Entry

You will soon be able to bypass the front desk altogether and go straight to your room with mobile room keys. Proxce, a Silicon Valley-based company, has developed an identity management system that allows guests check-in with their smartphone. "Right now people think of keyless entry as a technology of the future, however it's here and it will be more common than you think." said CEO Madhu Madhusudhanan.

Starwood Hotels and Resorts also launched a keyless entry system that they are testing in 10 of their Aloft, Element, and W Hotel properties. Other major chains are starting to test this same technology in-house.

2. Mobile Payment

Mobile payment systems are rapidly being adopted by retail businesses all over the world and will surpass $1.3 trillion by 2017. Payment technologies such as Apple Pay and digital currency like BitCoin ensure that these systems will be more widely accepted in the future.

Hotels have begun to jump on the bandwagon and are utilizing mobile payment at restaurants, bars, and events that is more convenient for travelers who tend to carry less cash these days. On the other hand, it allows hotels have better inventory management systems and to be more creative with menu selections.

3. Social Media-Based Customer Service

The next time you have a complaint during your stay will you resolve your issues with the staff or air your grievance on Twitter or Facebook? According to Hotel News Now, more hotel guests are turning to social media sites to vent when complaints arise.

While larger hotel brands, such as Hilton Worldwide Holdings are currently responding with dedicated social media teams that monitor and respond to guests 24/7, there is a lot of room for growth in this area. Hotels now have the opportunity to build loyalty and increase engagement further with their guests.

4. Mobile Concierge and Room Services at the control of your fingertips

Navigating your future hotel stay will become easier with the development of a mobile concierge. Guests that usually go through a traditional concierge will soon have access to a mobile application where they will be able to seek information on hotel, dining and transportation needs. A mobile application such as this will not only take on the job of a traditional concierge, but also handle additional requests such as room service.

5. Expense Report Summary

The future of business travel and expense report summaries will be paperless.

Thanks to Concur, sending expense reports has been made easier than ever. E-receipts make it possible so that your hotel could upload your expenses into the expense report, so you don't have to.

To wherever the business traveler may stay, any E-receipt suppliers will automatically send the guests travel expenses and itinerary data to the expense management system so that the traveler won't ever have to worry about scanning their receipts or lost expenses.

What is technology going to introduce to us next? One thing is for sure; it doesn't stop here. Hoteliers are constantly adapting to technological advances so that they can improve your stay and the services they provide for you. Further afield, in your future hotel stay you will get to see intelligent furniture, customizable art, and adaptive room environments tailored to your personal preference. Get ready to say goodbye to the old, and hello to the new.

Authors

  • Liz Kim, PR – Proxce,Inc.
  • Mimi Mortezai, Business Development – Proxce,Inc.
  • Madhu Madhusudhanan, CEO – Proxce,Inc.

Madhu Madhusudhanan
Founder & CEO, Proxce, Inc.
+1-408-896-3967