Omni Hotels & Resorts Partner With Monscierge To Pilot New Technology
Austin, TX – This week, Omni Hotels & Resorts launches a series of new guest-facing technology products during the HITEC 2015 hospitality technology show. The Omni Downtown Austin Hotel has partnered with the software firm Monscierge to implement new products and strategies that will enhance the Omni guest experience.
With the Omni Connect mobile app, guests can select a specific Omni property from a menu that opens to a full service hotel mobile application, complete with guest request functionality, valet retrieval, meetings and events and a list of the Omni concierge's local experience recommendations.
Beginning at the pre-arrival stage of the trip, guests will receive an SMS Welcome message with an invitation to download the Omni Connect app for iOS and Android services. They are also invited to talk directly from the Welcome Message back to Omni associates with any questions, concerns, or requests, and before arrival.
"We have been phasing in new technological innovations to further enhance guest communication and experience as it relates to service and hospitality. We are impressed with the technology capability we've seen from Monscierge and in their commitment to deliver a tailored, user-friendly product." Kris Singleton, chief technology officer, Omni Hotels & Resorts
The Omni Austin is also equipped with a lobby virtual concierge device for guests to look up weather, flight details, local recommendations and other travel information.
"The Omni brand is known for their commitment to delivering high standards of guest service. It's exciting to be collaborating with a team dedicated in enhancing the entire guest journey," said Marcus Robinson, CEO, Monscierge.
To get the mobile app on an iOS or Android device, text Omni to 411247 or search Omni Connect in the app stores. HITEC 2015 attendees, find Monscierge at booth #2405.
About Monscierge
Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Since 2009, the Monscierge product line, Monscierge Connect, has been facilitating elegant connections between guests, hotel properties and their brands, through mobile, tablet, large-format touchscreen devices and a central web-based platform that manages property content. With installations in over 60 countries and multilingual capabilities, Monscierge is dedicated to improving guest experiences and hotel staff efficiency around the world. Additional information is available at www.monscierge.com
About Omni Hotels & Resorts
Omni Hotels & Resorts creates genuine, authentic guest experiences at 60 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. With over 20 world-class golf courses and award-winning spa retreats, to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its distinguished, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program. The brand is frequently recognized by top consumer research organizations and travel publications. To get additional information or book accommodations, visit omnihotels.com or call 1-800-The-Omni.
