trivago Partners with TrustYou to Power Its Review Summaries
TrustYou Meta-Reviews Help Travelers Decipher Millions of Reviews To Quickly Make the Right Booking Decision
Munich and Düsseldorf Germany – August 6, 2015 – trivago, the world's leading hotel search with over 900,000 properties, has integrated TrustYou Meta-Reviews™ into its hotel search, bringing travelers trusted review information in a succinct format so that travelers can easily find their ideal hotel. The visual summary of travel reviews available in more than 30 languages shows the big picture of each hotel based on verified worldwide...
Munich and Düsseldorf Germany – August 6, 2015 – trivago, the world's leading hotel search with over 900,000 properties, has integrated TrustYou Meta-Reviews™ into its hotel search, bringing travelers trusted review information in a succinct format so that travelers can easily find their ideal hotel. The visual summary of travel reviews available in more than 30 languages shows the big picture of each hotel based on verified worldwide reviews as well as on traveler segments, such as couples, families, and more.
trivago's hotel search allows travelers to compare hotels from over 250 booking sites. By integrating TrustYou Meta-Reviews™, Trivago:
- Emphasizes essential sentiment categories such as location, food, room, wifi, vibe, pool, value for money and many more
- Gives travelers short descriptions based on travel reviews, such as "Guests say this hotel "is ideal for families."
- Displays verified review summaries in more than 30 languages
"Travelers' opinions are the top influencer of booking decisions. It is essential for the travel industry to display trusted reviews in a way that is quick and easy for travelers to understand without the need to read hundreds of reviews themselves. The way trivago has opted to use our Meta-Reviews™ API is an ideal example of how to do this," says Benjamin Jost, CEO and Co-Founder of TrustYou.
"We want that every user on trivago is able to search and find the hotel, which fits best into their ideal travel experience. By bringing TrustYou reviews onboard, we are able to improve the search experience even more, by helping travelers to decipher what was once a complex amount of information in seconds," says trivago Spokesperson, Sydney Burdick.
For more information about TrustYou's Meta-Review and online reputation management solutions for hotels, please contact Margaret Ady at [email protected].
About TrustYou
TrustYou is hospitality's memory: the platform that unifies what guests feel, what they do and what they ask in a single system. Since 2008, more than 100,000 hospitality businesses have used TrustYou to understand their guests, act on what they learn, and keep the relationship going between stays.
That memory has three parts, built to work as one:
Customer Experience Platform (CXP), the memory of experience: reviews, surveys, sentiment and reputation, captured and acted on across every touchpoint.
Customer Data Platform (CDP), the memory of the customer: every transaction and interaction resolved into one golden profile, and activated through service and marketing communication.
TrustYou Agent, the memory of conversation: one AI agent across every channel, from web to WhatsApp to email, around the clock and in every language, closing the loop so that outbound messages from the CDP and inbound replies to the Agent belong to the same continuous conversation.
Every interaction adds to the memory, so the system knows each guest better than it did the day before.
TrustYou is headquartered in Munich, Germany, and serves hospitality brands in over 165 countries. Learn more at www.trustyou.com.