trivago Partners with TrustYou to Power Its Review Summaries
TrustYou Meta-Reviews Help Travelers Decipher Millions of Reviews To Quickly Make the Right Booking Decision
Munich and Düsseldorf Germany – August 6, 2015 – trivago, the world's leading hotel search with over 900,000 properties, has integrated TrustYou Meta-Reviews™ into its hotel search, bringing travelers trusted review information in a succinct format so that travelers can easily find their ideal hotel. The visual summary of travel reviews available in more than 30 languages shows the big picture of each hotel based on verified worldwide...
Munich and Düsseldorf Germany – August 6, 2015 – trivago, the world's leading hotel search with over 900,000 properties, has integrated TrustYou Meta-Reviews™ into its hotel search, bringing travelers trusted review information in a succinct format so that travelers can easily find their ideal hotel. The visual summary of travel reviews available in more than 30 languages shows the big picture of each hotel based on verified worldwide reviews as well as on traveler segments, such as couples, families, and more.
trivago's hotel search allows travelers to compare hotels from over 250 booking sites. By integrating TrustYou Meta-Reviews™, Trivago:
- Emphasizes essential sentiment categories such as location, food, room, wifi, vibe, pool, value for money and many more
- Gives travelers short descriptions based on travel reviews, such as "Guests say this hotel "is ideal for families."
- Displays verified review summaries in more than 30 languages
"Travelers' opinions are the top influencer of booking decisions. It is essential for the travel industry to display trusted reviews in a way that is quick and easy for travelers to understand without the need to read hundreds of reviews themselves. The way trivago has opted to use our Meta-Reviews™ API is an ideal example of how to do this," says Benjamin Jost, CEO and Co-Founder of TrustYou.
"We want that every user on trivago is able to search and find the hotel, which fits best into their ideal travel experience. By bringing TrustYou reviews onboard, we are able to improve the search experience even more, by helping travelers to decipher what was once a complex amount of information in seconds," says trivago Spokesperson, Sydney Burdick.
For more information about TrustYou's Meta-Review and online reputation management solutions for hotels, please contact Margaret Ady at [email protected].
About TrustYou
TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:
- Customer Experience Platform (CXP): Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
- Customer Data Platform (CDP): Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
- AI Agent: Handles 100% of inbound communication—24/7, in any language, and across all channels. The TrustYou Agent delivers instant, context-aware responses, support bookings, upselling, and free up operational teams.
With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations.
Learn more at www.trustyou.com.