Munich, 1 February 2016 - Travelers can now see all reviews about accommodations of the Australian Gold Coast on its destination website, summarized as a well structured overview by TrustYou. The Meta-Review is a detailed summary of all verified reviews across the world. A recently conducted study shows that summarized review content gives travelers the most useful overview of hotels compared to full text reviews.

Australia's Gold Coast attracts millions of holidaymakers from across the world each year. The Gold Coast's accommodation offering is vast; ranging from holiday parks to apartments, holiday houses, hotels and high-end resorts. Gold Coast Tourism recently incorporated TrustYou's Meta-Reviews on VisitGoldCoast.com to provide its users with easy access to accommodation reviews without needing to leave the site.

"Incorporating TrustYou's Meta-reviews on VisitGoldCoast.com made sense for our business. Visitors to the site are able to not only receive information on accommodation options, but also readily able to view ratings and reviews from other users, which we know is key to the decision-making process," said Gold Coast Tourism Chief Executive Officer, Martin Winter.

Benjamin Jost, Co-Founder and CEO of TrustYou adds: "We are happy to welcome the Gold Coast as valuable partner and are excited to deliver our comprehensive review data to improve the customer experience on their website."

About TrustYou

TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:

  • Customer Experience Platform (CXP): Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
  • Customer Data Platform (CDP): Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
  • AI Agent: Handles 100% of inbound communication—24/7, in any language, and across all channels. The TrustYou Agent delivers instant, context-aware responses, support bookings, upselling, and free up operational teams.

With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations. 

Learn more at www.trustyou.com.

Katharina Heitmann
Marketing Director
+49 89 54 80 29 25

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