Barcelona, Spain – ReviewPro and The Rezidor Hotel Group have recently announced their partnership to deliver the best possible guest experience feedback and analysis across 365 properties in Europe, the Middle East and Africa.

Rezidor, one of the world's fastest growing hotel companies and operator of the brands Radisson Blu, Park Inn by Radisson, Radisson RED and Qurovus Collection, has decided to consolidate all guest feedback into ReviewPro's integrated solution in one platform consisting of Online Reputation Management (ORM) and Guest Surveys Solution (GSS).

Previously having used two separate providers for monitoring online reputation and collecting feedback via guest satisfaction surveys, The Rezidor Hotel Group switched to ReviewPro's Guest Intelligence Suite realizing the benefit of having all feedback centralized in one solution with the ability to act on it in real-time.

The group has also opted for ReviewPro's new solutions, Advanced Case Workflows and Guest Messaging Hub. The Advanced Case Workflows will give Rezidor the ability to not only immediately identify operational and service problems but to resolve them and ensure follow-up to avoid issues from repeating.

"In addition to being able to now access detailed analytics, listen to the voice of our guests and implement change in our organization, the on-going strategic training and consultancy ensures that all colleagues have a thorough understanding of the technology and support from the account management team whenever they need it," added Denisa Spinkova, Senior Director of Brands at The Rezidor Hotel Group.

RJ Friedlander, CEO of ReviewPro, also commented on the recent partnership, "We are extremely pleased that The Rezidor Hotel Group has chosen to partner with ReviewPro. We will assist them in their quest to monitor guest experiences at properties across the globe. Our new solutions will allow them to go beyond identifying problems to ensuring guest feedback is acted on quickly and efficiently to increase satisfaction, rankings on review sites/OTAs and revenue. "

For more information contact [email protected].

About ReviewPro

ReviewPro is the leading provider of guest experience improvement solutions to hotels worldwide. The company's suite of cloud-based solutions consists of Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS), which enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. They also offer Auto Case Management and the Guest Messaging Hub to help automate internal processes to ensure guest feedback is acted on quickly and efficiently. Leveraging Guest Intelligence effectively allows clients to increase guest satisfaction, rankings on review sites/OTAs and revenue.

The company offers the industry-standard Global Review Index™ (GRI), an online reputation score, which is used by thousands of hotels worldwide as a benchmark for reputation management efforts, based on review data collected from 175 OTAs and review sites in more than 45 languages. More than 30,000 hotels worldwide use ReviewPro's solutions to deliver better guest experiences. For more information about ReviewPro, please visit www.reviewpro.com.

About The Rezidor Hotel Group

The Rezidor Hotel Group is one of the most dynamic hotel companies in the world and a member of the Carlson Rezidor Hotel Group. The group features a portfolio of approximately 475 hotels in operation or under development with 104,000 rooms in more than 80 countries.

Rezidor operates the core brands Radisson Blu
and Park Inn by Radisson in Europe, the Middle East and Africa (EMEA), along with the Club Carlson loyalty program for frequent hotel guests. In early 2014 and together with Carlson, Rezidor has launched the new brands Radisson RED (lifestyle select) and Quorvus Collection (luxury). Since 2016, Rezidor has owned 49% of prizeotel. Rezidor has an industry-leading Responsible Business Program and was awarded one the World's Most Ethical Companies by the US think-tank Ethisphere.

In November 2006, Rezidor was listed on the Nasdaq Stockholm, Sweden. HNA Tourism Group Co., Ltd., a division of HNA Group Co., Ltd., a Fortune Global 500 company with operations across aviation, tourism, hospitality, finance, and online services among other sectors, became the majority shareholder in December 2016. The corporate office of The Rezidor Hotel Group is based in Brussels, Belgium. For more information, visit www.rezidor.com.

Fiona Gillen
VP of Marketing