EVERYONE KNOWS we are in a supercharged, challenging economic environment. Now, more than ever, it is important to be proactive in order to stay on top of issues which are top-of-mind with your staff. Surveying the pulse of your employees can reveal some startling insights about their mindset and what they really think. One arena that fluctuates with a significant change in executive leadership, organizational climate, and the economy is employee engagement. Under increased stress and downturns in the economy, how well do employees continue to represent the brand promise to each guest? Simply put, if morale is down, leadership insensitive, and personal futures uncertain, employees become disengaged, lose focus, fail to walk-the-talk, and experience attitude shifts ultimately affecting product quality, personalized service, and memorable guest experiences. Only engaged employees work with passion, drive, and enthusiasm to get the job done right.