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BTN's 2011 Business Travel SurveyMany travel buyers this year find themselves in uniquely challenging positions. Their companies are healthy and growing and must continue chasing business wherever opportunities lie. That means more travel, and perhaps more corporate travelers. At the same time, the financial shocks organizations weathered, the procurement discipline they adopted and the scrutiny applied to every bit of spending has generated an ever-higher level of cost vigilance. The trick is to allow travel programs to meet corporate needs without losing sight of the methods used to make that travel efficient and productive.
BTN's 2011 U.S. Hotel Chain SurveyHotels in 2010 rebounded in more than just occupancy, according to the results of Business Travel News' 2011 U.S. Hotel Chain Survey, an examination of business travel buyers' opinions on the hotel brands they most frequently use in their travel programs.
Compared with last year's survey, the top satisfaction levels increased in the upper upscale, upscale and select service tiers as well as for most individual brands within those tiers. Top satisfaction levels declined, though only slightly, in the luxury and midprice tiers.
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