MP&A Digital & Advertising

Madigan Pratt spent four decades in marketing and advertising helping many of the best known small luxury hotels in the Caribbean and Mexico attract and retain profitable customers. He started his career at several of the world's largest advertising and direct marketing agencies in New York and later served as president of MPA Digital for 30 years. 

Mr. Pratt is a strong proponent of CRM as the most effective way for hotels to increase guest loyalty and profitable revenue. And research shows companies with the most loyal customers are also the most profitable.

Although he retired in 2020 Mr. Pratt still offers CRM consulting services for small luxury hotels.