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Recovery? What recovery? | By Sir David Michels
The illustrious career of Sir David Michels covers half a century. Former CEO of Hilton Group PLC, and sitting now on the board of both Strategic Hotels & Resorts and Jumeirah Hotels, Sir David has experience as a hotelier and executive that is broad and deep. With his valuable industry and managerial know-how – not to mention his sardonic sense of humor – there is hardly a better man to ask for a helicopter view of the coming year.
Eight trends for the hotel industry in 2012 | By Glenn Withiam and Rohit Verma
At Cornell University, Glenn Withiam is Director of Publications, and Rohit Verma (pictured) is Professor and Executive Director of the Center for Hospitality Research. The Hotel Yearbook asked them if, based on their latest research, they could summarize the key issues facing our industry next year. Essential reading for decision makers at every level of the business.
The 5 Golden Rules of Social Media ROI | By Marco Saio
Facebook page? Check! Twitter account and dedicated hastags? Check! Competitions, discounts and giveaways? Check! Any real, measurable and abundant ROI from social media campaigns? … erm, guys? A recent EyeforTravel survey of APAC travel brands shows that despite 67% claiming to have deployed social media initiatives, more than half admitted confusion or inability to effectively rack and measure ROI.
column - eyefortravel
My 2012 wish list: the 5 most important things I hope to see next year in the US hotel industry | By Stephen Joyce
For five years, The Hotel Yearbook has been asking industry leaders how they expect the hotel business will develop in the year just ahead. We decided to kick off the 2012 edition by asking Stephen Joyce, CEO of Choice Hotels International and one of the most respected opinion leaders in the US hotel industry, a slightly different question: What would you like to see happen in 2012? His thoughtful answers reflect his 360° perspective.
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Simon Hirst has been appointed General Manager at Raffles Praslin Seychelles in Anse Takamaka Praslin, Seychelles.
John Johnston, President of Raffles Hotels & Resorts, announced the appointment of well-known hotelier, Simon Hirst, as General Manager of Raffles Praslin Seychelles, effective February 27, 2012. Simon brings to Raffles Praslin Seychelles hotel, extensive experience in luxury hotels and resorts. He began his career with the Mandarin Oriental Hotel Group, holding management positions with the group’s hotels in Hong Kong a... more »
Douglas Ariza-Giammaria has been appointed General Manager at The Westin Hefei Baohe in Hefei, China.
A seasoned hotelier, Mr. Ariza-Giammaria brings with him a wealth of hotel management experience from various leading hotel groups. His hotel career has taken him around the world including the USA, Greece, China, Singapore and Indonesia. His journey with Starwood started in 1999 when he joined The St. Regis Houston and has since developed his career within the organization by taking up progressive executive management p... more »
Tracy Schwartz has been appointed Catering & Conference Sales Manager at Rancho Valencia Resort & Spa in Rancho Santa Fe - CA, United States.
Rancho Valencia is proud to welcome Schwartz as Catering & Conference Sales Manager. Schwartz brings more than 10 years of experience in the hospitality, entertainment and wellness industries with previous roles at Cal-a-Vie, L’Auberge Del Mar, Wayne Foster Entertainment and The Chopra Center for Wellbeing. As Catering & Conference Sales Manager, Schwartz will oversee many group initiatives including serving as the resor... more »
Nicole Sharp has been appointed Director of Marketing at Rancho Valencia Resort & Spa in Rancho Santa Fe - CA, United States.
Sharp brings more than 15 years of experience to her position as the Director of Marketing for the premier destination resort and spa in San Diego. Prior to joining Rancho Valencia, Sharp spent five years as the Senior Marketing Manager for Hilton Worldwide, where she implemented creative and successful marketing strategies for four San Diego Hilton family hotels, while creating key partnerships within the community. She... more »
Brother Luck has been appointed Executive Chef at Hotel Contessa in San Antonio - TX, United States.
Benchmark Hospitality International, a leading U.S.-based hospitality management company, has named Brother Luck executive chef for Hotel Contessa, located on the Riverwalk in San Antonio, Texas. Jeff Wardlaw, Benchmark Hospitality’s general manager at the hotel, made the announcement. Brother Luck has previously served as executive chef for Benchmark Hospitality’s Cheyenne Mountain Resort of Colorado Springs, Colorado.... more »
Guy Santoro has been appointed Executive Chef at St. Regis Mexico in Mexico City , Mexico.
Santoro’s impressive international culinary background as a chef and owner of several renowned restaurants in Mexico City gives him the skills necessary to lead the distinguished culinary team at Diana restaurant. Santoro is the proprietor of three prominent restaurants in Mexico City: Piazza Navona, Meats Au Charcutier, and Rustic Bread Bakery. Previously, Santoro served as the executive chef at the Presidente Interco... more »
Director, Alumni Relations
Lausanne, SwitzerlandONE SCHOOL, ONE FAMILY, ONE NETWORKThe Alumni network of the Ecole hôtelière de Lausanne is comprised of more than 25’000 graduates present in 120 countries all around the world. Growing by more than 300 young graduates annually, this network is the reference within the hospital...
job - ecole hôtelière de lausanne (ehl)
IDeaS Webinar - Should You Follow or Lead? Pricing for Your Hotel in a Competitive Marketplace
28 February 2012
Webinar | Online,
WHAT ELSE WAS NEW TODAY
Global Pioneer Sheraton Opening 20 Hotels in 2012
"Sheraton's impressive global pipeline is being fueled by phenomenal demand in China and India as well as by a surge in high-quality conversions in developed markets," said Simon Turner, President of Global Development for Starwood. "In Europe, there is a large landscape of...
news article - starwood hotels & resorts worldwide, inc.
Rezidor Announces The Radisson Blu Hotel Conakry, Guinea
The Rezidor Hotel Group, one of the fastest growing hotel companies worldwide, announces the Radisson Blu Hotel Conakry in Guinea. The property featuring 249 rooms is scheduled to open in 2014.
news article - carlson rezidor hotel group
FBI tips for hotels. How to spot terrorists and what to do | By Jim Butler
Recently, the FBI and the BJA set up a joint regional intelligence center, a hotline, and published a Release with some tips specifically for hotels and motels. Here are the highlights from the Release, as well as a link to download the full text. What should I consider suspicious?
column - jmbm global hospitality group®
PwC’s UK hotel forecast – congratulations and commiserations ahead for 2012 and 2013
According to new analysis, PwC expects the Games to turn 2012 into a record year for London with 2.8% RevPAR growth. Hotels should see a positive impact on occupancy of almost 1.2% in London and 0.9% in the Regions taking occupancy to almost 84% in London and 72% outside th...
news article - pricewaterhousecoopers llp (uk)
STR: US hotel performance for January 2012
The U.S. hotel industry in January reported increases in all three key performance metrics, according to data from STR. Overall, the U.S. hotel industry's occupancy rose 4.1 percent to 49.4 percent, its average daily rate was up 3.9 percent to US$100.74 and its revenue per ...
news article - str
London 2012: hotels persist with Olympian price hikes | telegraph.co.uk
Visitors to London during this summer’s Olympic Games can expect to be charged up to three times the normal rate for accommodation, despite a sharp increase in the number of hotel rooms available.
external article - telegraph.co.uk
Global Business and Leisure Hotel Rates Continue Climb | The Pegasus View
Global average daily rates (ADR) for both business and leisure hotel rooms continued to climb in January, according to data released today in The Pegasus View by Pegasus Solutions. Following a record increase over 2010 in December 2011, January 2012 saw business rates grow ...
news article - pegasus solutions, inc.
Can budget hotels be service-focused too? | londonhotelsinsight.com
When staying at a hotel, I often wonder what services am I paying for that I am not in fact using. It can be tricky to untangle what is included in the hotel rate and what isn’t – but this is less of an issue with Tune Hotels, where all extras are transparently listed befo...
external article - londonhotelsinsight.com
Experienced Hospitality Industry Manager’s New Book Offers a Plan to Address Game-Changing Developments in the Service Industry
In Best! No Need to Be Cheap If You Are . . . Mike Hohnen roots his approach to helping service industry managers cope with the effects of the economic downturn in the academic concept of the Service-Profit Chain. Hohnen brings the concept from the ivory tower to the boardr...
news article - mikehohnen.com
SUPPLIER & PRODUCT NEWS
SPA TO GO: TAC presents mobile booking app for spa´s, hotels and fitness clubs at ITB Berlin
The Austria-based software vendor TAC has recently added a mobile app for spas, hotels and fitness centers to its spa & activity software "Reservation Assistant". The app allows spa guests access to the spa´s offer at any time: They can make reservations, book a table or bu...
product news - tac informationstechnologie gmbh
19 new luxury hotels by Accor’s premium brand Sofitel
At Accor, Europe's leading hotel chain, Ibis is the considered the „super brand" and with more than 900 a global success story. But also the international development of its premium brand Sofitel is going on by big steps. Currently there are 19 new luxury hotels with a tota...
product news - tophotelprojects gmbh
High-Tech Innovation Defines Luxurious ARIA Resort & Casino, Even in Its Uniform Department Operations
Each of ARIA's team members must be properly attired before they assume their daily roles throughout the property. The demanding job of seeing that each person has the correct, properly-fitted uniforms is the responsibility of Brigitte Rhu, director of uniform control, and ...
product news - invotech systems, inc.
Shearings Holidays Checks In for Growth with SoftBrands
SoftBrands today announced that Shearings Holidays, a leading UK tour operator with an extensive property portfolio, has successfully deployed SoftBrands Classic Starlight Property Management System (PMS). Starlight will help standardise and streamline operations across She...
product news - softbrands, an infor affiliate
Lodging Interactive, CoMMingle Recognize Excellence with Director Promotions
With more than 50 employees serving more than 650 hotels, Lodging Interactive values the expertise and dedication of its team members and rewards them accordingly by promoting from within whenever possible. Recently Alicia Pavignano was promoted from Manager to Director of ...
product news - lodging interactive
The Knowland Group Begins Service in Vienna
The Knowland Group, a leading provider of business development solutions for the hospitality industry, announced today the opening of a new international market in Vienna, Austria. Readers, the world's most respected hotel reader board service, is now available in Vienna an...
product news - the knowland group llc
BTG-JIANGUO Hotels & Resorts Looks to Improve Market Position with IDeaS Consulting Support
IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today announced a new partnership with BTG-JIANGUO Hotels & Resorts aimed at creating and instilling a strategic approach to revenue optimization throughout th...
product news - ideas revenue solutions
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Show you appreciate your guests' custom
Your relationship shouldn't end the minute they walk out the door. Keep in touch with your guests. The first and most obvious way to make contact with them after they've left is to write and thank them for their business. Not a mass produced impersonal e-mail, but a personalised letter se...
industry blog - caroline cooper | zeal coaching
Update: Film-induced branding, marketing
Branded content is described as a fusion of advertising and entertainment into one marketing communications product that is integrated into an organization’s overall brand strategy intended to be distributed as entertainment content with a highly branded quality. We’ve seen the signals of...
industry blog - luxury travel & lifestyle trends
Atlanta: Rates down, owners pessimistic
A new analysis shows Atlanta was the only city where rates dropped in 2011 vs. 2010, and Host Hotels is not optimistic about the city.
industry blog - hotel check-in | by barbara delollis | usatoday.com
Something Brewing at Extended Stay Hotels
Extended Stay Hotels has flown under the radar as a hotel company the past five years, only making news when the Lightstone Group bought the 683-property company for $8 billion in 2007, and the ensuing aftermath with the not-so-surprising bankruptcy two years later. The price of the hedge...
industry blog - the front desk blog | lh magazine
Playing with the social graph is just the beginning for the travel industry
Forget using Facebook and Twitter for customer interaction, flogging product and monitoring what people say about a brand - the true value lies in the data held by users.
industry blog - kevin may | editor at tnooz
Smart Solutions That Connect Guests
As technology becomes increasingly sophisticated, it also becomes more intuitive and user friendly. Technology advances in all ways. While price is still paramount, hoteliers are no longer looking for the cheapest solution but rather for the one that combines everything they desire: style...
industry blog - alistair r. b. forbes | acentic
[Survey] Help Provide Compensation and Benefits Data
Do you ever wonder if you should be making more money for all the hours of hard work you put into your job? The 2012 Hospitality Financial and Technology
industry blog - hftp connect
Amadeus fourth quarter and full-year 2011 results – at-a-glance summary
Amadeus released its fourth quarter and full-year 2011 results today. A quick overview is as follows:
industry blog - tnooz
2011 European Hotel Transactions
Total European hotel transaction volume reached approximately €7.1 billion in 2011, an increase of 9% on the €6.5 billion recorded in 2010. Receive FREE Weekly Newsletter
industry blog - hvs news
Why You Need To Start Taking Google Places Seriously. Like, Now.
The following post is from Mike Faley, TIG Global Web Marketing Analyst. Look, I get it. Managing your online presence in a pain in the butt. Just five or ten years ago, your company reputation was managed almost entirely by you. These days, you’ve got your property review websites (Yelp,...
industry blog - tig global blog