Friday | March 30
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PIC OF THE DAY: HYATT ANNOUNCES PLANS FOR A HYATT PLACE HOTEL IN BAYAMÓN, PUERTO RICO
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Cornell Roundtable Finds Synergies and Savings for Healthcare and Hospitality Industries
Given the current interest in healthcare, the CHR has just made available a summary of the roundtable discussions, at no charge: "The Intersection of Hospitality and Healthcare: Exploring Common Areas of Service Quality, Human Resources, and Marketing." Some three dozen roundtable participants from both industries shared their best practices, with the goal of finding common ground and cross-pollinating towards the development of improved strategies.
Marriott International Gives Glimpse Into The Future At First Global General Managers Conference In Five Years
Marriott International, Inc. (NYSE:MAR) hosted more than 1,300 attendees from around the world to unveil future innovation and growth plans for its full-service portfolio and to celebrate an 85-year legacy of service. Aptly named "Brand New World," the conference represents the first time property leaders and Marriott senior executives have gathered together since 2005.
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STAFF MOVEMENTS
Denise Flanders has been appointed General Manager at Hotel Bel-Air (Dorchester Collection) in Los Angeles - CA, United States.
Reporting to Ed Mady, west coast regional director USA, Denise brings to the company a wealth of experience, joining the team from her most recent position as general manager of The Four Seasons Chicago where she held the role since 2008. Spanning a long career with Four Seasons Hotels and Resorts, Denise was previously general manager at The Four Seasons Atlanta from 2002 to 2008 and prior to this, held hotel manager ro... more »
Graham Kiy has been appointed General Manager at Jumeirah Guangzhou in Guangzhou, China.
Graham Kiy is appointed General Manager of Jumeirah Guangzhou. He will be leading the pre-opening team of the 200-room, five-star luxury hotel which will be located in the centre of New Pearl City Tian He District, Guangzhou’s premier and rapidly growing commercial city centre. Graham joined Jumeirah in August 2010 as the pre-opening Hotel Manager for Jumeirah Zabeel Saray in Dubai (UAE). Prior to this he worked with the... more »
Pinar Kartal Timer has been appointed General Manager at Pera Palace Hotel, Jumeirah in Istanbul, Turkey.
Jumeirah was recently appointed to manage Pera Palace Hotel in Istanbul and the hotel’s current General Manager, Pınar Kartal Timer, will join the Jumeirah Group leadership team when the hotel rebrands as part of the Jumeirah portfolio on 1 May 2012. Pınar Kartal Timer started her career at the Hilton Istanbul in 1988. She held several positions until her promotion to Director of Sales and Marketing for both Hilton Istan... more »
Jean-François Ferret has been appointed Chief Executive Officer (CEO) at Relais & Chateaux in Paris, France.
Since 2 January 2012, Jean-François Ferret has supported Jaume Tàpies, International President of Relais & Châteaux and runs the operations of the Association on the international level. He takes over marketing and sales activities for the benefit of the brand and provides the 518 members in almost 60 countries with the necessary support. The Essec Business School graduate, aged 49, has a significant experience ... more »
Mark Weiner has been named head global sales division at Choice Hotels International, Inc. in Silver Spring - MD, United States.
Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest lodging franchisors, recently announced that it has named its associate Mark Weiner as the new head of its global sales division. Mr. Weiner previously served as the company's vice president of customer care and reservations, an area he will continue to lead as well, reporting to the organization's Senior Vice President of Global Distribution Rober... more »
Mark Moosic has been named General Manager of the Year at Interstate Hotels & Resorts in Arlington - VA, United States.
Moosic, a native of Central Pennsylvania, was honored from among a talented pool of 387 general managers across the globe for his exceptional leadership in meeting key performance targets for the facility as well as fostering Interstate’s corporate values of respect, teamwork, integrity, community, performance, and innovation. Moosic began his career with Interstate 31 years ago. Prior to accepting the leadership role ... more »
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PHOTOS
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FEATURED EVENT
HITEC 2012
25-28 June 2012
Baltimore Convention Center, Baltimore, MD - United States
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EVENT NEWS
TripAdvisor Event Offers Advanced Marketing Strategies to Help LA Hotels Win More Guests
"With page views of L.A. accommodations on TripAdvisor up 48% since this time last year, it's a great time for hotel owners and managers to attend our master class and learn online marketing strategies that can help them win guests away from their competition," said Christi...
news article - tripadvisor llc
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WHAT ELSE WAS NEW TODAY
SHTM Hong Kong to Launch Executive Masters in Global Hospitality Leadership
In the fast-paced hospitality industry, increasing competitiveness is pushing organisations to seek ever more adaptable senior executives who can strengthen leadership strategies and boost competitive advantages. The Executive Masters (EM) in Global Hospitality Leadership i...
Working On Mobile Offerings As Per Your Customers’ Behaviour | Channels – Mobile, Marketing
Consumers' expectations and behaviour on mobile phones and tablets are different than on a website. It is important to understand and accept that people will access many channels and you should be consistent in your branding and experience. Yelp, for example, sees spikes in...
news article - eyefortravel
Brighter Future for Planet is the Goal as Starwood Hotels & Resorts Properties around the World Go Dark for Earth Hour 2012
By spending an hour in the dark this weekend, Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) will join millions around the world to send a powerful message about a brighter future for the planet. Approximately 550 Starwood hotels around the world will turn off lights...
W Istanbul - the First W Hotel in Europe - Continues to Innovate with New Nightlife and Culinary Experiences
W Istanbul unveils its latest nightlife and culinary experience as it continues to be the leading contemporary lifestyle hotel in the cosmopolitan Turkish city. Featuring a constantly evolving nightlife scene, new culinary experiences and innovative fashion and design colla...
Luxury Park Hyatt Hotel Opens in Hyderabad Expanding Hyatt Portfolio in India
Hyatt Hotels Corporation (NYSE: H) announced today the opening of Park Hyatt Hyderabad, the first city Park Hyatt hotel in India. This contemporary and elegant hotel with 185 guestrooms and 24 suites offers business travelers and local guests a sophisticated ambience in the...
news article - hyatt hotels corporation
Westin Hotels Debuts New Resort in Exclusive Lake Las Vegas
Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) today announced the opening of The Westin Lake Las Vegas Resort and Spa, the newest addition Westin’s growing resort portfolio and the second Westin in greater Las Vegas. The Westin Lake Las Vegas Resort and Spa features...
Activating Social Extensions Improves PPC Performance
Google has introduced a new tool that brings social connections to pay–per–click (PPC) campaigns. In our case study‚ we show how activating the extension can improve an ad’s relevancy and how our clients increased their performance an average of 6
IETF attendees reengineer their hotel's Wi-Fi network | networkworld.com
What happens when a bunch of IETF super nerds show up in Paris for a major conference and discover their hotel's Wi-Fi network has imploded? They give it an Extreme Wi-Fi Makeover. The Internet Engineering Task Force (IETF), which sets a range of Internet standards, gathers...
external article - networkworld.com
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SUPPLIER & PRODUCT NEWS
Rainmaker Profit Optimization Solution Chosen by Revel Entertainment Group, LLC.
The Rainmaker Group – the market-leading revenue management and profit optimization solutions provider in the gaming industry – announces that Revel Entertainment Group, LLC. has selected Rainmaker’s revolution™ system to optimize profits for its brand new $2.4 billion life...
product news - the rainmaker group, inc.
INNCOM Blends Interactive, Eco-Friendly In-Room Controls with Stylish Design at Grand Hyatt DFW
When the Grand Hyatt DFW completed its recent $13 million renovation, INNCOM played an integral role in the property's focus on energy conservation. To better blend in-room technology with the hotel's sophisticated welcome scene upon entering the room, INNCOM designed a n...
product news - inncom international inc.
VingCard Elsafe’s Orion Energy Management System Wins Prestigious Star Award From Top Hotel Magazine
VingCard Elsafe, the global leader in hospitality security and part of the ASSA ABLOY Group, announces that its Orion energy management system has won a prestigious Star Award from Top Hotel, Germany's most subscribed hotel industry trade publication. Orion was honored in t...
product news - vingcard elsafe
Expansion of TAC´s North American operation
Beginning with the first of this year, TAC has committed to a rapid expansion of their North American presence. TAC´s parent company, RKP Group, has provided the significant funding needed to grow the Chicago operations center and open a new Atlanta sales office. These step...
VIZERGY® Wins Best Hotel and Lodging Website in Internet Advertising Competition
VIZERGY, a leading hospitality digital marketing company, recently won three awards, including one of the highest possible honors, in the Web Marketing Association's (WMA) Internet Advertising Competition (IAC), which helps establish a standard for Internet marketing and co...
product news - vizergy
IDeaS Revenue Solutions Expands Partnership with the Cornell University School of Hotel Administration
Amid a global shortage of trained revenue management professionals, IDeaS Revenue Solutions has announced an expanded partnership with The Cornell University School of Hotel Administration to further advance the revenue management profession within hotels. Under the new agr...
product news - ideas revenue solutions
Landmark Luxury Property 'The Hotel' Brussels is First in Belgium to Adopt Mobile Key by OpenWays
OpenWays has signed an agreement with The Hotel, part of the Pandox AB group, to install Mobile Key by OpenWays, the first and only ubiquitous mobile phone-based front-desk bypass business solution. Mobile Key is being used on a global basis across brands and all hotel star...
product news - openways
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BLOGS
How to achieve great customer service - Part 4
Recognition Recognise and reward staff who go the extra mile and give exceptional customer service. Listen to your guests and acknowledge the feedback they give you and pass that on to your team. This helps both you and your team or to understand what your guests appreciate and value, and...
Online Booking Engine Come of Age
I recall a conversation with an owner of a Relais & Chateau affiliated property in the early days of the Internet. He questioned the need for a web site and proclaimed to all, "no one I know will book my property over the Internet." The first Internet booking engines were ...
industry blog - lma communications
Is It Necessary? Really Necessary?
Nobody wants to hear you talking about ‘cuts’ right?But you need to be better, more efficient and more agile. Right?There is another way.Years ago horses pulled carts to deliver the beer.Today its trucks.Not long ago we wrote lettersNow it’s email, text and digital platforms.In the past t...
industry blog - conor kenny & associates
Soverinn wants to bring the end experience into hotel bookings
TLabs Showcase on travel startups featuring US-based Soverinn, a new booking technology platform for users looking for more than just a hotel room.
industry blog - kevin may | editor at tnooz
Enough!
If you want to find out just how bad customer service is, go buy something. Really, it almost doesn’t even matter where you go, who you call, or which website you visit. Sure, there are exceptions—those fabled companies that spring to mind when one thinks about legendary customer service:...
Professor Dimitrios Buhalis Video on eTourism trends
Professor Dimitrios Buhalis Video Presentation from the timesharing conference on eTourism trends discussing tourism, travel, hospitality technology, Play http://db.tt/qiEg8kBb Professor Dimitrios Buhalis Video on eTourism http://db.tt/qiEg8kBb
industry blog - dimitrios journeys
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