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Making a Mess out of Service | By Roberta Nedry
A man sitting in a restaurant was waiting for his soup appetizer. When it arrived, the man noticed a fly in his soup. He summoned the waiter and asked, "Waiter, what is this fly doing in my soup?" The waiter calmly replied, "Why, I believe he is doing the back stroke sir." While this joke has been told many times to amuse patrons everywhere, the unappealing prospect of scenarios like this really happening is far from amusing.
Measuring What Matters... | By Enda Larkin
“…well, if the world was run by bean-counters like you, then it would only be a matter of time before we were all replaced by machines…”. “Hah, actually now that you mention it, a machine would be far preferable to having to listen to the nonsense coming out of your mouth. And who are you calling a bean-counter anyway?” Ohh, this is starting to get interesting now.
column - htc consulting
Tune-Up Your Website for Peak SEO Performance | By Madigan Pratt
No one can guarantee your hotel will show up on the first page of a Google search for hotels in your destination, but that's the goal every hotel must strive for. Why? Because research shows that if your hotel doesn't appear on page 1 or 2, it is practically invisible. Few people look beyond the first two pages when doing a search.
Nobody Asked Me, But... No. 87 | By Stanley Turkel
Was there ever a worse idea than Governor Andrew Cuomo's proposal to demolish the Javits Center and to build the country's largest convention center in Ozone Park, Queens? It would be disaster for the following reasons: The Javits Center's location in Manhattan attracts visitors because of the proximity of museums, theaters, sight-seeing, restaurants, shopping opportunities, etc. In 2011, a record-breaking 50.5 million visitors boosted New York's occupancy to 85% with a record-breaking 27.1 million room nights. It is possible to expand the Javits Center on the adjacent streets (38th to 40th streets, 11th to 12th Avenues) via the sale of the air rights over the Javits Center. This expansion wouldbe cost-free!
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STAFF MOVEMENTS
Rachel Harper has been appointed General Manager for Australia/New Zealand Region at Global Business Travel Association (GBTA) in Alexandria - VA, United States.
The appointment is part of GBTA’s investment in the region to deliver and develop a new strategy created by the Australia/New Zealand board and GBTA’s chief global development officer after discussion with key stakeholders in the region. Ms. Harper joins GBTA with a business development background in commercial sales, operations and marketing from the travel and technology industries across large global corporates, TMC... more »
Allwyn Drego has been appointed General Manager at Montigo Resorts Nongsa in Nongsa, Indonesia.
Allwyn Drego joins Montigo Resorts Nongsa from the TAJ Group of Hotels, where he was the pre-opening and opening General Manager of the Vivanta Coral Reef in the Maldives. Drego led the considerable undertaking of a five-star resort launch from the ground up. He oversaw the entire operation where he was personally involved in everything from hiring and training top talent and quality control checks. Other career highlig... more »
Scott Hamilton has been appointed General Manager at InterContinental Wellington in Abu Dhabi, New Zealand.
Scott Hamilton may be new to InterContinental Wellington as its general manager but is no stranger to the charms of Wellington itself. Hamilton says he is thrilled to have the opportunity to live in Wellington again with his family, having previously managed the city’s Duxton Hotel in the mid-00s. Hamilton has enjoyed considerable success in general manager roles with InterContinental Hotels Group (IHG) properties in Au... more »
Paul Liczbinski has been appointed Head of Sales at Blenheim Palace in Woodstock | Oxfordshire , United Kingdom.
Paul Liczbinski has been appointed the new head of sales at Blenheim Palace, in Woodstock, near Oxfordshire. An experienced sales & marketing operator, Liczbinski steps into the newly created position to bolster the meetings and events side of the business, and with his extensive experience in the field is confident he can enhance this sector. A British national, Liczbinski has worked for some impressive five-star de... more »
Mike Case has been appointed General Manager at The Westin Westminster in Westminster - CO, United States.
Mr. Case joins The Westin Westminster from the JW Marriott Denver Cherry Creek, where he has served as General Manager since 2008. Under Mr. Cases’ leadership, the JW Marriott Denver was featured annually as one of the top U.S. hotels on Condé Nast Traveler’s “Readers’ Choice” list. A graduate of Colorado State University, Mr. Case was also previously the General Manager at Denver’s Oxford Hotel and the Assistant General... more »
Lauren Braxton has been appointed Sales Manager at Gastonia Conference Center in Charleston - SC, United States.
Fred Julius, Vice President of Operations for The Wilderman Group announced the promotion of Lauren Braxton to Sales Manager at the multi-use 30,000-square-foot Gastonia Conference Center in Gastonia, NC.Born and raised in Gastonia, Lauren holds a bachelor of arts degree from the University of North Carolina Chapel Hill and gained solid experience as an intern at the Charlotte Regional Visitors Authority (CRVA) which pro... more »
Brandon Hendricks has been promoted Area Director of Sales & Marketing at The Westin Westminster in Westminster - CO, United States.
Prior to joining The Westin Westminster in 2009, Mr. Hendricks was the Director of Sales and Marketing at the St. Regis Houston. A graduate of the University of Colorado at Boulder, he previously served as the Assistant Director of Convention Sales at the Bellagio in Las Vegas and also held several senior sales positions with Hyatt Hotel Corporate properties, including the Hyatt Regency Lake Las Vegas, the Hyatt Regency ... more »
Craig Cartwright Vice President, CRS at Pegasus Solutions, Inc. in Dallas - TX, United States.
Pegasus Solutions has appointed Craig Cartwright vice president, central reservation systems (CRS) product management. Cartwright will assume responsibility for the CRS product team, focusing on strategic planning and market-positioning of Pegasus’ next-generation CRS, RezView® NG. Cartwright will focus on strategic planning and market positioning of Pegasus’ next generation CRS and enterprise delivery platform, RezView ... more »
Karen Kjergaard has been promoted Vice President of Recruitment and Training at Hospitality Softnet, Inc. in Boston - MA, United States.
Hospitality Softnet, Inc. announces the promotion of Karen Kjergaard to Vice President of Recruitment and Training. Karen is an industry veteran with over 25 years in the hospitality Industry. Over the last 17 years, she has been associated with Hospitality Softnet,, Inc., originally starting as a Sales Mystery Shopper. Over that period of time, she has earned 3 previous promotions to Training Coach, Account Manager and ... more »
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PHOTOS
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VIDEO
The Power of Advice
Leading personalities of the hospitality industry delve into the importance of mentorship, listening skills, empathy and objectivity when getting and giving advice. The film follows 20 hospitality leaders through Hong Kong, London, New York and Las Vegas as they oversee their global organizations
video - hvs
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FEATURED EVENT
HITEC 2012
25-28 June 2012
Baltimore Convention Center, Baltimore, MD - United States
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WHAT ELSE WAS NEW TODAY
The Power of Advice | A short film by HVS Executive Search
Leading personalities of the hospitality industry delve into the importance of mentorship, listening skills, empathy and objectivity when getting and giving advice. The film follows 20 hospitality leaders through Hong Kong, London, New York and Las Vegas as they oversee the...
news article - hvs executive search
Generation Wins Consecutive Development Deal of the Year Award from Hilton Worldwide
The Generation Companies, LLC (Generation), a real estate developer, owner, receiver, asset manager and operator of extended-stay and select-service hotels, recently won the Development Deal of the Year Award from hospitality giant Hilton Worldwide. The national award honor...
news article - the generation companies
Statement from General Hotel Management (GHM) on The Setai South Beach Owner Takeover
At 2:30 AM on Saturday, March 31, 2012, owner representatives of The Setai South Beach arrived at the hotel and informed GHM they were taking over the property. According to Hans R. Jenni, President and Director of GHM, "Representatives from Lehman Brothers arrived at the h...
Sheraton Hotels Continues to Aggressively Grow Signature Spa Brand
In 2012 Shine Spa will make its debut at Starwood's largest hotel in the world, Sheraton Macao Hotel, as well as Sheraton Xian North City Hotel, Sheraton Fuzhou Hotel, Sheraton Jiaozhou Hotel, Sheraton Huzhou Hot Spring Resort and seven other properties across Asia.
Interview with Dawn Thomas of The Mercer Street Hotel, London | londonhotelsinsight.com
Our tongue-in-cheek review of the “women only” service at the Duke’s and tips for hoteliers on what women want caused a fair amount of buzz. So we were excited to meet Dawn Thomas, the Hotel Manager at the Mercer Street Hotel, to discuss some of the challenges of her job.
external article - londonhotelsinsight.com
Advanced Revenue Management Certificate Now Available Under IDeaS Cornell Scholarship Program
"As more hospitality leaders recognize revenue management's valuable role and contributions to hotel success, talented professionals are in high demand," said Vivek Bhogaraju, Senior Manager, Corporate Business Development, IDeaS. "In order to foster increased awareness and...
Vantage Hotel Management to Manage Two Daytona Beach Properties
Cal-Vegas, Ltd., dba Vantage Hotel Management, a key affiliate of Vantage Hospitality Group, today announced the addition to its portfolio of two independent, beachfront properties in Daytona Beach, FL – the La Playa Resort and Suites and Conch House.
news article - vantage hospitality
Marriott May Sell Edition Hotels to Fund Brand Expansion | bloomberg.com
Marriott International Inc. (MAR), the largest publicly traded U.S. hotel chain, may sell its three Edition properties to fund an expansion of the boutique, luxury brand, incoming Chief Executive Officer Arne Sorenson said. “We already have interested buyers,” Sorenson sa...
external article - bloomberg.com
Dusit Thani College’s new International Bachelor Programme now certified by Ecole hôtelière de Lausanne (EHL)
Dusit Thani College (DTC) has been awarded the Ecole hôtelière de Lausanne (EHL) certification to its new four-year International Bachelor Programme in Hotel and Resort Management taught in English, which will be launched in September 2012.
Marriott International Opens The First Courtyard By Marriott Hotel In Mexico City
To commemorate its opening, the hotel is currently offering a promotion that includes complimentary breakfast with a standard room rate of $209 USD plus taxes. This offer is available for booking until May 31st, 2012 from travel between April 1 - May 31, 2012 by using the b...
New Castle Hotels & Resorts Purchases the Algonquin Hotel & Resort in St. Andrews-by-the-Sea, New Brunswick
"The Algonquin Hotel & Golf Course has been owned by the provincial government for 40 years, and the iconic resort facility has served visitors for more than a century," said Trevor Holder, New Brunswick's culture, tourism and healthy living minister. "It continues to have ...
news article - new castle hotels
Driftwood Hospitality Management Acquires the 249-room Hilton Raleigh-Durham Airport at Research Triangle Park in North Carolina
"The Hilton Raleigh-Durham Airport at Research Triangle Park aligns perfectly with Driftwood's expansion plans, as it is a terrific footprint in one of the nation's most impressive emerging markets," said Steven Johnson, EVP of Acquisitions for Driftwood. "The Research Tria...
Revel Atlantic City Opens Doors for Eight-Week Preview
Lt. Governor of New Jersey Kim Guadagno, state and local dignitaries, representatives of building trades, construction and design partners and media joined Revel Entertainment CEO Kevin DeSanctis in kicking off an eight-week preview of the resort which will lead up to a Mem...
news article - revel entertainment
Facebook Timeline for Hotels – Top 5 Things To Know
In December 2011, Facebook launched a redesign for user profiles called Timeline. The goal of timeline is to allow users to tell their life stories through photos, posts, important moments, and more. When used well, it can be an incredible, visually stunning way to look at ...
Carlson Rezidor Signs Strategic Partnership With Bestech Hospitalities To Develop 49 Park Inn By Radisson Hotels In North And Central India
Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced a strategic partnership with Bestech Hospitalities Pvt Ltd (Bestech) in India. The two companies are joining forces to address the very promising mid-scale hotel market in...
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SUPPLIER & PRODUCT NEWS
Karen Kjergaard promoted to Vice President of Recruitment and Training for Hospitality Softnet, Inc.
It is with a great deal of pleasure that Hospitality Softnet, Inc. announces the promotion of Karen Kjergaard to Vice President of Recruitment and Training. Karen is an industry veteran with over 25 years in the hospitality Industry. Over the last 17 years, she has been ass...
product news - hospitality softnet, inc.
Quadriga extends Internet capabilities to deliver essential guest WiFi connectivity solutions to hotels
Quadriga has today announced an extended range of Internet capabilities with the launch of QConnect, a guest connectivity solution and supporting network capabilities. This enables it to provide hotels with flexible and robust solutions to their business-critical guest WiFi...
product news - quadriga worldwide ltd.
Pegasus Solutions Appoints Craig Cartwright Vice President, CRS
The announcement was made by Mike Montemurro, senior vice president, product strategy and support for Pegasus Solutions. "Craig possesses a unique blend of business management and technical expertise. His recent consulting experience will further our product development as ...
product news - pegasus solutions, inc.
Regatta Travel Solutions to replace Expedia on VisitSeattle.org
Regatta Travel Solutions makes a grand entrance into the US market through a recently signed agreement with Seattle's Convention and Visitor's Bureau. SCVB has partnered with Regatta to install its booking engine onto VisitSeattle.org, and to use its Marketing-Partnerships ...
Nor1′s VP of Product Development Speaking at HTNG North America
Tomorrow - Pierre Boettner, our esteemed VP of Hospitality Technology and Product Development is speaking in the Software Forum at HTNG North American Conference. Congratulations
industry blog - the nor1 blog
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BLOGS
How to fail as a waitress: In one easy step
Every server knows the question: “Is the _______ good?” Fill-in the blank. Salmon. Ribs. Filet. I recently heard the worst answer ever given to that question by a professional waitress. The guest asked, “How is the rib-eye?” The response: “I’m ...
Full-Service Hotels Fade From Spotlight
It can be argued that select service has surpassed full service as the most important, most successful, most in-demand and most profitable lodging type. That’s a hard statement to comprehend, given the history of the hotel business, at least in the last 40 to 50 years. For decades, probab...
TripAdvisor joins Expedia with complaint to European regulators over Google
Just three days after former-parent company Expedia filed a complaint about Google to the European Commission, TripAdvisor has waded in with its own.
industry blog - kevin may | editor at tnooz
When ‘OK’ is not
It’s short, it’s simple and it’s too easy.Sometimes we seem to have learnt nothing.I was booking a hotel, or trying to.Here’s the sequence of answers;“I’m not allowed sell those dates yet”Then,“Could you call back tomorrow?”Then,“We don’t do reservations on a Sunday” I decided to abandon ...
industry blog - conor kenny & associates
The Ten Essential Traits of A Great GM
Of all the positions in hospitality, none is more revered or desired than that of general manager. When you reach this level, you are at the pinnacle of our profession — in effect, the proverbial "captain" of the ship! The road to GM-ship can be long and arduous. There a...
industry blog - lma communications
Global Daily Deal Association launches, pledges to create code of conduct
It had to happen eventually - such are the myriad of issues surrounding so-called daily deal sites that a lobbying group and trade body has been formed, calling itself the Global Daily Deal Association.
industry blog - kevin may | editor at tnooz
EyeHotel – a reality TV concept to explain Privacy-as-a-Currency in travel
Across all industries - especially travel - the volume and context of data generated by users is apparently the key to future business models.
industry blog - tnooz
DISRUPT YOUR GUEST’S EXPERIENCE
Boutiques have a multitude of incredible opportunities to surprise their guests. It’s been well established in multiple industry forecasts that guests are seeking out boutiques for a unique, fun and different experience. But don’t stop there! Boutiques should surprise and even disrupt* th...
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