Thursday | April 12
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Starwood Announces Key Appointments and Organizational Changes
Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) announced today several promotions and changes to its leadership team. These changes follow the decision to retire by three admired senior leaders - Matt Avril, President of the Hotel Group; Denise Coll, President of Starwood North America; and Miguel Ko, Chairman and President of Starwood Asia Pacific. The planned retirements will take place over the next several months allowing for a smooth transition to their successors. Reflecting Starwood's long commitment to talent development, all of the new leaders are being promoted from within the Company.
Accor launches PLANET 21 - Sustainability program involving all its hotels and customers
With 40,000 new rooms created every year, Accor intends to combine development with growth that respects the environment and local communities, by involving all its hotels and customers in a new sustainable development program - PLANET 21. Accor is today taking sustainable development to new heights, with the launch of PLANET 21
news article - accor
Checking In? Hidden Ways Hotels Court Guests Faster |
Hotels are amping up their efforts to make a good first impression. The goal: Dazzle guests during the first, crucial 15 minutes of their stay—or at least avoid annoying them. Some hotels train front-desk employees to glean information during check-in chitchat that they can later use to impress guests. (Sending complimentary cups of tea to people who say they have a cold, perhaps.)
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Using Spa Management Systems to Enhance Profitability | By Bill Healey
The spa industry, like all business sectors, is continually monitoring performance to ensure they"re meeting revenue and profit targets. Software tools have been available for more than a decade to assist directors in managing and enhancing the way they do business. The spa software market has matured, and some developers are providing leading-edge solutions that provide significant benefits -- from how the spa"s services are marketed to local clients and tourists, to how staff and transactions are tracked.
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Matt Humphreys has been appointed General Manager at Hyatt at Fisherman’s Wharf in San Francisco - CA, United States.
Hyatt at Fisherman’s Wharf just announced the appointment of Matt Humphreys as General Manager. Most recently the Senior Executive Assistant Manager – Rooms at Grand Hyatt San Francisco, Humphreys’ began his career with Hyatt in 1993 as a bellman at the Hyatt in Beaver Creek, Colorado. While at that property, Humphreys worked his way around the hotel in several departments/positions, including the front desk, PBX, nig... more »
Robert Hermany has been promoted Chief of North American Operations & Global Initiatives at Starwood Hotels & Resorts Worldwide, Inc. in Stamford - NY, United States.
Robert Hermany, currently Senior Vice President of Operations, North America, has been promoted to replace Mr. Peyton in an expanded role of Chief of North American Operations & Global Initiatives. In this new role, Mr. Hermany will manage North American operations, working in close coordination with Mr. Peyton to implement key global initiatives across North America. Mr. Hermany who has spent his entire career in hotel ... more »
John Peyton has been promoted Senior Vice President of Global Initiatives at Starwood Hotels & Resorts Worldwide, Inc. in Stamford - NY, United States.
John Peyton, currently Senior Vice President of Operations for Starwood North America, has been promoted to the new role of Senior Vice President of Global Initiatives. In this position, he will drive the implementation of key strategic priorities across the globe, including procurement, revenue management, and food and beverage. Mr. Peyton is ideally suited for this position with his deep global, operational and brand e... more »
Christie Hicks has been appointed Senior Vice President, Starwood Sales Organization at Starwood Hotels & Resorts Worldwide, Inc. in Stamford - NY, United States.
Christie Hicks, Senior Vice President, Starwood Sales Organization, a 12-year Starwood veteran, will now report directly into Frits van Paasschen. This recognizes her ability to lead Starwood's business-to-business sales, which drive approximately $5.3 Billion in revenue annually. Ms. Hicks has led the sales organization through a period of rapid growth, and is responsible for evolving Starwood's sales team from a largel... more »
Qian Jin has been promoted President of Greater China at Starwood Hotels & Resorts Worldwide, Inc. in Stamford - NY, United States.
Qian Jin, currently head of Starwood's operations for China, has been promoted to the title of President of Greater China, which reflects his breadth of experience over his 26 years with Starwood. His promotion underscores the continued growth of Starwood's business in China. Early in his career Mr. Qian was the first Chinese citizen to be identified for talent development at Starwood. He began his career at Starwood in ... more »
Stephen Ho has been promoted President of Asia Pacific at Starwood Hotels & Resorts Worldwide, Inc. in Stamford - NY, United States.
•Stephen Ho, currently Senior Vice President of Acquisitions and Development for Starwood China, has been promoted to President of Asia Pacific. He has been with Starwood for 31 years, having begun his career as a pastry chef. He was part of the original team that opened The Great Wall Sheraton Hotel Beijing, the first Western hotel in the People's Republic of China. He has held various increasingly senior positions thro... more »
Osvaldo Librizzi has been promoted Co-President of the Americas at Starwood Hotels & Resorts Worldwide, Inc. in Stamford - NY, United States.
•Osvaldo Librizzi, currently President of Latin America and a 37-year Starwood veteran, has been promoted to Co-President of the Americas, alongside Mr. Rivera, with primary responsibility for Latin America. Mr. Librizzi began his career at Starwood as Assistant Controller at the Sheraton Buenos Aires, and currently oversees all hotel operations for Starwood's 70 properties in Mexico, Central and South America, with an a... more »
Sergio Rivera has been promoted Co-President of Starwood Americas at Starwood Hotels & Resorts Worldwide, Inc. in Stamford - NY, United States.
Sergio Rivera, currently President and CEO of Starwood Vacation Ownership, and a longtime member of Starwood's Senior Leadership Team, has been promoted to Co-President of Starwood Americas. Mr. Rivera started his Starwood career 23 years ago at SVO's predecessor, Vistana Resorts as Corporate Controller. During his tenure, he has held progressively senior management roles, including President of Global Real Estate for St... more »
Daniel Weihrauch has been appointed Director of Cluster Sales – Dubai at Jumeirah Group in Dubai, United Arab Emirates.
Daniel Weihrauch joins Jumeirah from IHG, where he was Director of Sales and Marketing at InterContinental Phoenicia Beirut (Lebanon) since 2010. After graduating from Berlin Business School with a Bachelors Degree in Business Administration, Daniel joined Kempinski Hotels & Resorts in Germany, his home country, as a Sales Executive. He then came to Dubai and Jumeirah in 2003, first as a Business Development Executive ... more »
Jad Doumet has been appointed Director of Sales, GCC & Government – Dubai at Jumeirah Group in Dubai, United Arab Emirates.
Prior to joining the Jumeirah Group Jad worked at the Armani Hotel, Dubai as the Director of Sales. With over 12 years of experience, Jad has worked with leading global brands such as the Hilton in Jeddah, Saudi Arabia and InterContinental Le Vendôme & InterContinental Phoenicia in Beirut. In 2007, Jad joined the pre-opening team for InterContinental Dubai Festival City as Senior Account Manager. Jad worked in several Sa... more »
Jan Kaspar Rienermann has been appointed Director of Sales, Groups & Events - Dubai at Jumeirah Group in Dubai, United Arab Emirates.
After graduating with a degree in Hospitality Management, he joined the Steigenberger Hotel Group and worked in several Sales & Marketing positions, including for their flagship property, Steigenberger Frankfurter Hof. In 2005, Jan joined Jumeirah Beach Hotel before moving to Madinat Jumeirah, first as a Business Development Manager then as an Associate Director of Sales. He became Cluster Associate Director of Sales for... more »
Olinda Morais has been appointed Director of Sales, Groups & Events Conversion - Dubai at Jumeirah Group in Dubai, United Arab Emirates.
Olinda Morais has over 15 years of international experience in the hospitality industry, starting at the Hilton on Park Lane in London (UK). She also worked for Hilton in France, Venezuela, and Brazil, then as Regional Revenue Director for Latin America before returning to Hilton Paris as Director of Events & Conventions. Olinda joined Madinat Jumeirah - The Arabian Resort in 2009. She speaks French, English, Spanish and... more »
Katja Graf has been promoted Director of Sales Leisure - Dubai at Jumeirah Group in Dubai, United Arab Emirates.
n Austrian national, she has 10 years of experience in hospitality, having worked in Europe and the Middle East. Katja started her career at the InterContinental Hotel in Vienna as Sales Manager Leisure before being promoted to Team Leader - Tour & Travel. She moved to Dubai in 2008 to join the pre-opening team at Atlantis Palm Dubai as Business Development Manager - MICE. Prior to joining Jumeirah in 2011, she was Direc... more »
Isabelle Birem has joined Accor as Senior Vice President Direct Sales.
Isabelle Birem joins Accor as Senior Vice President Direct Sales, reporting to Jean-Luc Chrétien, Executive Vice President Sales, Distribution and Loyalty Strategy. She replaces Cédric Gobilliard, who was appointed Senior Vice President Global Sales on January 1, 2012. Isabelle Birem will be responsible for defining and implementing Accor’s Direct Sales strategy which notably includes, the multi-brand b... more »
David Margolis has been appointed National Sales Manager at Grand Lucayan Beach & Golf Resort in Grand Bahama Island, Bahamas.
An industry veteran, Margolis brings 28 years of hospitality-related sales and marketing experience to the resort. Prior to his appointment at Grand Lucayan, Margolis served as director of sales and marketing at various resorts, including Westin Rio Mar Beach Resort in Puerto Rico, Renaissance PineIsle Resort in Georgia as well as multiple Florida resorts including Doubletree Palm Beach Gardens Hotel & Executive Meeting... more »
Lynn Scarpelli has been appointed National Sales Manager at Grand Lucayan Beach & Golf Resort in Grand Bahama Island, Bahamas.
Scarpelli joins the Grand Lucayan team with over 25 years of experience in sales and marketing, particularly in group sales in Florida and the Northeastern United States. Prior to her appointment, Scarpelli served as senior sales manager at several Florida hotels and resorts, including Riverside Hotel in Fort Lauderdale and national sales manager at TradeWinds Island Resorts in St. Petersburg and Pier House Resort and C... more »
Saun Lightbourne has been appointed Director of Sales and Marketing at Mayfair Hotel & Spa in Coconut Grove - FL, United States.
Lightbourne began his career with Interstate Hotels & Resorts (Omni and Hilton) and later promoted to key sales role at the Eden Roc Resort Renaissance Resort & Spa where is spent his last five years spearheading the marketing and sales initiatives in support of the hotel’s multi-million dollars expansion, re-launch and repositioning. As the director of marketing for Morgan’s Hotel Group, Lightbourne handled sales and m... more »
Utpal Kaul has joined Nor1, Inc. as Vice President of Strategic Operations. He was previously Utpal Kaul was previously employed as Regional Director at Expedia.
Extending and broadening Nor1's leadership position in upsell technology is the new role of Utpal Kaul as Senior Vice President of Strategic Operations for Nor1, Inc. He joins the company with nearly two decades of experience in the hospitality, travel and tourism industry with leading global brands like Taj Hotels & Resorts and Oberoi Hotels International. Utpal most recently held the position of Regional Director of... more »
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Boutique Hotel Summit
21-22 May 2012
Altitude London, London - United Kingdom
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Institutional Investors Seeking Profit in the Select Service Hotel Sector | JLLH Reports
Select service hotel product has become more sophisticated in the last 10 to 15 years, attracting an increasing number of institutional invests to the sector, according to Jones Lang LaSalle Hotels. The product quality has improved, and become more diverse, customized and a...
Football chief slams Ukraine hotels over price hikes |
Union of European Football Associations chief Michel Platini said Thursday he was concerned about rising accommodation costs in Ukraine for the Euro 2012 championships, claiming "bandits and crooks" were inflating their prices to rip off soccer fans.
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One-on-One with Loews' CEO Paul Whetsell |
Like many successful people in the hotel industry, Paul Whetsell, president and CEO of Loews Hotels, never had any intention of being an hotelier. As a student at Davidson College, outside Charlotte, N.C., Whetsell, like many cash-strapped kids, needed a paycheck. “I starte...
Veteran Planners Flock to HSMAI's MEET Mid-America |
More than 800 meeting planners attended MEET Mid-America, the first show in its 2012 MEET series of events, the Hospitality Sales and Marketing Association International (HSMAI) reported this week. Of those, 70 percent had seven or more years of planning experience, and mor...
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World’s Largest Holiday Inn Debuting at Sands Cotai Central (Macau)
IHG (InterContinental Hotels Group) today unveiled the world"s largest Holiday Inn, the 1,224-room Holiday Inn Macao Cotai Central, with the opening of Sands Cotai Central, the latest Sands China Ltd. integrated resort on Macao"s Cotai Strip. "Holiday Inn is proud to offer ...
Marriott International’s 2011 Annual Report: Embracing Change While Remaining Marriott to the Core
Last year was a year of change for Marriott International, Inc. (NYSE: MAR). In its just-issued 2011 Annual Report online at, see how the company embraced change as it announced the spin-off of its timeshare business as well as the third CEO in com...
Leveraging Trending Topics and Facebook for A Successful Blog
A blog is a very powerful tool for businesses to connect with consumers and share ideas and expertise. From an search engine optimization (SEO) standpoint, it's a way to add fresh content to your site on a regular basis. This will improve your freshness score and help your ...
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Lodging Interactive Offering Free Mobile Website to NEW Customers Signing Full Agency Services
Hoteliers who sign up for website design, SEO, social media marketing and online reputation management from the start of the AAHOA convention May 2 to the conclusion of the HITEC conference June 28 will receive the complementary service
product news - lodging interactive
Fairfield Inn Syosset NY Achieving Increases in Guest Satisfaction and Energy Savings with INNCOM
If you ever questioned whether or not installing an energy-management system really makes a difference to the bottom line and guest satisfaction, consider these results from the Fairfield Inn in Syosset, NY. The 82-room, three-story Marriott brand was consistently getting ...
product news - inncom international inc.
Tips for Increasing Guest Reviews for Your Hotel
With the ever increasing importance of guest reviews for online success, it is more crucial than ever to manage your property's online reputation, and to make sure as many guests as possible are leaving reviews on the many popular review websites. Guest reviews can impact r...
Monarch-Cypress Launches the “Titanic Collection” of Luxury Linens by Liddell Ireland to Commemorate 100-Year Anniversary of Titanic
Exactly a century after the iconic RMS Titanic sailed on its maiden voyage from Southampton, Monarch-Cypress, a leading supplier of bed & bath linens to the global hospitality industry, has introduced the “Titanic Collection” of fine bed linens to commemorate the 100-year a...
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Hotels on Facebook – time to understand the difference between Likes and real Fans
Back at the end of 2009, when social media really started getting attention in the travel industry, "getting fans" on Facebook was all the rage.
industry blog - tnooz
Hotel's image suffers in French sex scandal
The New York Times tells us today about about the kitschy Hôtel Carlton in Lille, France, home of a now-world-famous sex scandal.
Group Business Marketing Best Practices: Proposal Validation
Product Consultant: Jayme Sobeck Hello! My name is Jayme Sobeck and I am a Senior Product Consultant in Cvent's Client Services Department Recently you may have noticed a Proposal Validation Page appearing when you click "Submit Proposal". The purpose of this page is to remind you to repl...
industry blog - cvent hospitality blog
Things Change
I guess that’s obvious.What’s not so obvious is how well (or quickly) you embrace change.You have choices.You can lead change.You can accept change and engage with it early.You can resist change.In the end, you really don’t have a choice.Well you do, but it means a slow death.Let me prove...
industry blog - conor kenny & associates
Making conferences social
Conferences are inherently social. People gather to learn and discuss topics that they are passionate about with people who care as much about it as they do. Yet the way conferences are created and promoted are incredibly traditional. There’s a better way: bake social into the conference....
Google + Redesigns Its Look – But Should You Care?
The following post is from Kevin Olivieri, TIG Global Social Media Analyst. Google today announced a sweeping redesign of their Google + platform. The redesign focuses on allowing more customization, helping users create a simpler, more personal experience on the site. In terms of layout,...
industry blog - tig global blog
Is it okay to fire a guest?
Hoteliers are bound by the code of customer service. Like doctors who take the Hippocratic Oath, hoteliers are sworn to uphold the safety, comfort and needs of their guests, treating them as if they were friends invited into their home. I"ve experienced this level of customer respec...
industry blog - lma communications
Engineering’s Use of Atlassian Tools and Will a Version Upgrade Help?
By Michael Bennette , Senior Program Manager for Nor1 At Nor1, we’ve been using a suite of Atlassian tools for nearly a year now. There were several reasons why Atlassian was selected, but here are a few: Current set of tools for bug tracking and an intranet site were limited for our need...
industry blog - the nor1 blog moves up rankings, nestles in with stalwarts – Top US travel sites, April 7 2012
Priceline-owned is beginning to feature heavily in the list of top travel websites in the US and is now sitting alongside the likes of and Marriott.
industry blog - tnooz
How to Brew a Better E-mail Strategy
Starbucks Knows Coffee, Tea and E-mail Marketing I don’t drink coffee. Coffee upsets my stomach and makes me jittery. And yet, I love Starbucks. While enjoying a fine cup
industry blog - hftp connect
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