The Convenience Question: How Easy Am I To Do Business With?

With two large shortcomings, I can't see why the average person who has a basic understanding of how the travel world works would ever use an online travel agency. In making this statement it occurs to me that—obviously—most people don't know the b

Wednesday, 15 August
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Autograph Collection's The Row Hotel at Assembly Row is now open

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The Convenience Question: How Easy Am I To Do Business With? | By Shep Hyken

The Convenience Question: How Easy Am I To Do Business With? | By Shep Hyken

Over the years I've taught a concept I refer to as the One Thing Question. This is a very simple question to use in a survey as a follow-up to the simple survey question, like the Net Promoter Score question (NPS).

Opinion

Hospitality Financial leadership - Why Your average Joe Should never Use an OTA - and... Why He Will Never Stop Using Them! | By David Lund

Hospitality Financial leadership - Why Your average Joe Should never Use an OTA - and... Why He Will Never Stop Using Them! | By David Lund

With two large shortcomings, I can't see why the average person who has a basic understanding of how the travel world works would ever use an online travel agency.

Opinion

Autograph Collection's The Row Hotel at Assembly Row is now open

Now Open

Autograph Collection's The Row Hotel at Assembly Row is now open

Mark Sampsell
appointed GM at Houston Marriott CityPlace at Springwoods Village, TX, United States

Appointment

Mark Sampsell has been appointed as General Manager at Houston Marriott CityPlace at Springwoods Village

Karim Schadlou
appointed GM at DoubleTree Resort by Hilton Penang in Batu Ferringhi, Malaysia

Appointment

Karim Schadlou has been appointed as General Manager at DoubleTree Resort by Hilton Penang

Direct Booking Summit - Americas
3-4 October, 2018
TBA
Dallas, TX, United States

Partner Event · Event Website

Direct Booking Summit - Americas

Greg Juceam
named President and COO at G6 Hospitality, LLC in Carrollton, TX, United States

Appointment

Greg Juceam has been named President and Chief Operating Officer at G6 Hospitality, LLC

HVS Market Pulse: Bangkok, Thailand

Performance

HVS Market Pulse: Bangkok, Thailand

HSMAI ROC Recap: Grabbing Revenue by the Horns in Houston

Press Release

HSMAI ROC Recap: Grabbing Revenue by the Horns in Houston

Why Resorts Make Commercial Sense

Press Release

Why Resorts Make Commercial Sense

Everwood Hospitality Partners Completes Acquisition of Former Stockyards Bank Building in Downtown Indianapolis

Press Release

Everwood Hospitality Partners Completes Acquisition of Former Stockyards Bank Building in Downtown Indianapolis

Today's Supplier News

Prescriptive Solutions for Sourcing Group Business Opportunities that Match Hotel Needs
Three opportunities to get the most out of Peak Season
Sertifi Achieves Oracle Validated Integration with Oracle Hospitality OPERA

Opinion Articles (2)

Performance (4)

Hotel Announcements (1)

Appointments (7)

Supplier News (3)

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