The longer-term ramifications of rate reductions to boost business in times of lower demand are far reaching. Not only does this impact brand perception but it also impacts product value perceptions and future pricing scopes when the market is in
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Continuing the Post-Stay Relationship | By Larry Mogelonsky
How do you spur past guests to return to your property or, at the very least, interact with a member of your team after they've left? Nowadays, the extent of most hotels' post-stay communications with customers pertains only to generic templated emails and hardly ever a phone call or a handwritten note. |
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Today's Supplier News
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